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BBB Business Review

This Business is not BBB accredited

DriverAgent

Phone: (978) 824-7961 120 Water St Suite 405, North Andover, MA 01845 http://www.esupport.com View Additional Web Addresses

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Description

esupport.com is a computer technology company who specializes in technical support services, hardware and software supplies and services, and computer supplies and parts.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Customer Reviews Summary Read customer reviews

5 Customer Reviews on DriverAgent
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 5

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Customer Complaints Summary Read complaint details

43 complaints closed with BBB in last 3 years | 20 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 18
Billing/Collection Issues 1
Delivery Issues 4
Guarantee/Warranty Issues 3
Problems with Product/Service 17
Total Closed Complaints 43

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Additional Information

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BBB file opened: October 25, 2004 Business started: 11/01/1989 in MA
Type of Entity

Sole Proprietorship

Business Management
Mr. William Cushing, Technical Support Manager
Contact Information
Principal: Mr. William Cushing, Technical Support Manager
Number of Employees

11

Business Category

COMPUTERS-SOFTWARE & SERVICES COMPUTERS-TECHNICAL SUPPORT SERVICES COMPUTERS-SUPPLIES & PARTS COMPUTERS-HARDWARE & SUPPLIES SOFTWARE PRODUCTS

Products & Services

DriverAgent offers the following product(s): BIOS Agent Plus, Driver Agent, Registry Wizard, Undelete Plus

Method(s) of Payment
Visa
MasterCard
Discover
American Express
PayPal
Refund and Exchange Policy
The business states should eSupport fail to provide the updated device driver or BIOS that are indicated are available upon scanning your hardware,  they will promptly grant a FULL refund of your money. Their goal at eSupport is to be the Internet's most comprehensive device driver update service.

The business states refunds must be requested within 30 days of purchase. Renewal subscriptions are non-refundable as they fall outside of the initial 30-day refund period.
Alternate Business Names
esupport.com
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BBB Complaint Process

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