BBB Accredited Business since
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LogMeIn, Inc is a provider of on-demand, remote-connectivity and support solutions to small business, IT service providers and consumers.
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A BBB Accredited Business since
BBB has determined that LogMeIn, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for LogMeIn, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 76 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||18|
|Total Closed Complaints||76|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||29|
Type of Entity
Business ManagementMr. Jeff Bausch, Director, User Services Mr. Michael J. Donahue, Vice President & General Counsel Mr. Michael Simon, President
Number of Employees
COMPUTERS-SOFTWARE & SERVICES E-COMMERCE Other Computer Related Services (NAICS: 541519)
BBB Program Participation
BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.
BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview