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BBB Accredited Business since

LogMeIn, Inc.

Phone: (800) 993-1790 Fax: (781) 998-7792 320 Summer St, Boston, MA 02210 View Additional Email Addresses http://www.logmein.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

LogMeIn, Inc is a provider of on-demand, remote-connectivity and support solutions to small business, IT service providers and consumers.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that LogMeIn, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for LogMeIn, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 76 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

76 complaints closed with BBB in last 3 years | 35 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 44
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 18
Total Closed Complaints 76

Customer Reviews Summary Read customer reviews

29 Customer Reviews on LogMeIn, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 27
Total Customer Reviews 29

Additional Information

BBB file opened: September 16, 2005 Business started: 08/01/2003 in MA Business incorporated 08/03/2004 in MA
Type of Entity

Corporation

Business Management
Mr. Jeff Bausch, Director, User Services Mr. Michael J. Donahue, Vice President & General Counsel Mr. Michael Simon, President
Contact Information
Principal: Mr. Jeff Bausch, Director, User Services
Principal: Mr. Michael J. Donahue, Vice President & General Counsel
Principal: Mr. Michael Simon, President
Number of Employees

315

Business Category

COMPUTERS-SOFTWARE & SERVICES E-COMMERCE Other Computer Related Services (NAICS: 541519)

BBB Program Participation

BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.

Industry Tips
Computer Software - 5 Tips - Video Computers - Software and Services Five Steps to Building an E-Commerce Site - Video Five Steps to Building an E-Commerce Site for Your Small Business

Customer Review Rating plus BBB Rating Summary

LogMeIn, Inc. has received 4.43 out of 5 stars based on 29 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.