BBB Business Review

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This business is not BBB accredited.

eSupport.com, Inc.

Phone: (978) 824-7961 120 Water St Suite 405, North Andover, MA 01845 http://www.esupport.com View Additional Web Addresses


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Description

eSupport.com, Inc. is a computer technology company who specializes in technical support services, hardware and software supplies and services, and computer supplies and parts.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for eSupport.com, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 6
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

5 Customer Reviews on eSupport.com, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: October 25, 2004 Business started: 11/01/1989 in MA
Type of Entity

Sole Proprietorship

Business Management
Mr. William Cushing, Technical Support Manager
Contact Information
Principal: Mr. William Cushing, Technical Support Manager
Number of Employees

11

Business Category

COMPUTERS-SOFTWARE & SERVICES COMPUTERS-TECHNICAL SUPPORT SERVICES COMPUTERS-SUPPLIES & PARTS COMPUTERS-HARDWARE & SUPPLIES SOFTWARE PRODUCTS Computer and Computer Peripheral Equipment and Software Merchant Wholesalers (NAICS: 423430)

Products & Services

eSupport.com, Inc. offers the following product(s): BIOS Agent Plus, Driver Agent, Registry Wizard, Undelete Plus

Method(s) of Payment
Visa
MasterCard
Discover
American Express
PayPal
Refund and Exchange Policy
The business states should eSupport fail to provide the updated device driver or BIOS that are indicated are available upon scanning your hardware,  they will promptly grant a FULL refund of your money. Their goal at eSupport is to be the Internet's most comprehensive device driver update service.

The business states refunds must be requested within 30 days of purchase. Renewal subscriptions are non-refundable as they fall outside of the initial 30-day refund period.
Alternate Business Names
Driver Agent
Industry Tips
Computer Software - 5 Tips - Video Computers - Software and Services

Customer Review Rating plus BBB Rating Summary

eSupport.com, Inc. has received 4.4 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.