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Eastern Massachusetts, Maine, Rhode Island and Vermont

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West Bay Acquisitions, LLC

Additional Locations

Phone: (888) 737-7608 PO Box 8009, Cranston, RI 02920 http://www.westbayconsumer.com

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Description

West Bay Acquisitions, LLC is a Rhode Island based accounts receivables management provider. The company purchases and services distressed consumer debt portfolios with a focus on low balance consumer receivables. They are a third party debt collector, in addition to third party debt collection services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for West Bay Acquisitions, LLC include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1674 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1674 complaints closed with BBB in last 3 years | 69 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 19
Billing/Collection Issues 1566
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 85
Total Closed Complaints 1674

Additional Complaint Information

West Bay Acquisitions, LLC provided debt collection services for the Hollywood Video & Movie Gallery accounts from September 2011 through June of 2013. The collections were done via mail. Consumers who appeared to owe debts to the Hollywood Video and Movie Gallery accounts were sent a letter from West Bay Acquisitions, LLC with information including who the original creditor was, who owned the account, when the account was opened and what titles the debt collection was for. West Bay Acquisition, LLC states that they were collecting on the lesser of either the late fee or the replacement cost as contracted by the Trustee and complying with the Agreed Order.  The business also states that at no time were any Hollywood Video consumer accounts ever reported to any credit reporting agencies.

Customer Reviews Summary Read customer reviews

36 Customer Reviews on West Bay Acquisitions, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 3
Negative Experience 32
Total Customer Reviews 36

Additional Information

top
BBB file opened: September 17, 2009 Business started: 10/01/2008 in RI Business incorporated: 10/01/2008 in RI
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Todd Harraka, Partner
Contact Information
Principal: Mr. Todd Harraka, Partner
Number of Employees

15

Business Category

COLLECTION AGENCIES

Hours of Operation
M: 9:00 AM - 5:30 PM
T: 9:00 AM - 5:30 PM
W: 9:00 AM - 5:30 PM
Th: 9:00 AM - 5:30 PM
F: 9:00 AM - 5:30 PM
S: Closed
Su: Closed
H: Closed
Method(s) of Payment
Personal Check
Business Check
Cashiers Check
Money Order
MasterCard
Visa
American Express
Discover Card
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Federal Trade Commission FTC 600 Pennsylvania Avenue, N.W., Washington DC 20580 Phone Number: 202-326-3300 Fax Number: 202-326-2012 http://www.ftc.gov secretary@ftc.org

Industry Tips
Collection Agencies Working with Debt Collectors - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

West Bay Acquisitions, LLC has received 3.41 out of 5 stars based on 36 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB

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