BBB Business Review
This Business is not BBB accredited
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West Bay Acquisitions, LLC is a Rhode Island based accounts receivables management provider. The company purchases and services distressed consumer debt portfolios with a focus on low balance consumer receivables. They are a third party debt collector, in addition to third party debt collection services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for West Bay Acquisitions, LLC include:
- Complaint volume filed with BBB for business of this size.
- Response to 1673 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||85|
|Total Closed Complaints||1673|
Additional Complaint Information
West Bay Acquisitions, LLC provided debt collection services for the Hollywood Video & Movie Gallery accounts from September 2011 through June of 2013. The collections were done via mail. Consumers who appeared to owe debts to the Hollywood Video and Movie Gallery accounts were sent a letter from West Bay Acquisitions, LLC with information including who the original creditor was, who owned the account, when the account was opened and what titles the debt collection was for. West Bay Acquisition, LLC states that they were collecting on the lesser of either the late fee or the replacement cost as contracted by the Trustee and complying with the Agreed Order. The business also states that at no time were any Hollywood Video consumer accounts ever reported to any credit reporting agencies.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||37|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Todd Harraka, Partner
Number of Employees
Hours of Operation
|M||:||9:00 AM - 5:30 PM|
|T||:||9:00 AM - 5:30 PM|
|W||:||9:00 AM - 5:30 PM|
|Th||:||9:00 AM - 5:30 PM|
|F||:||9:00 AM - 5:30 PM|
Method(s) of PaymentPersonal Check
The following Government Agency(s) or Association(s) may be able to provide you additional information:
Industry TipsCollection Agencies Working with Debt Collectors - 5 Tips - Video
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview