BBB Business Review

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This business is not BBB accredited.

West Bay Acquisitions, LLC

Additional Locations

Phone: (888) 737-7608 PO Box 8009, Cranston, RI 02920 ! West Bay Acquisitions, LLC is Believed to Be Out of Business !

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West Bay Acquisitions, LLC is a Rhode Island based accounts receivables management provider. The company purchases and services distressed consumer debt portfolios with a focus on low balance consumer receivables. They are a third party debt collector, in addition to third party debt collection services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

345 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 318
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 23
Total Closed Complaints 345

Additional Complaint Information

West Bay Acquisitions, LLC provided debt collection services for the Hollywood Video & Movie Gallery accounts from September 2011 through June of 2013. The collections were done via mail. Consumers who appeared to owe debts to the Hollywood Video and Movie Gallery accounts were sent a letter from West Bay Acquisitions, LLC with information including who the original creditor was, who owned the account, when the account was opened and what titles the debt collection was for. West Bay Acquisition, LLC states that they were collecting on the lesser of either the late fee or the replacement cost as contracted by the Trustee and complying with the Agreed Order.  The business also states that at no time were any Hollywood Video consumer accounts ever reported to any credit reporting agencies.

Customer Reviews Summary Read customer reviews

16 Customer Reviews on West Bay Acquisitions, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 15
Total Customer Reviews 16

Additional Information

BBB file opened: September 17, 2009 Business started: 10/01/2008 in RI Business incorporated 10/01/2008 in RI
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Todd Harraka, Partner
Contact Information
Principal: Mr. Todd Harraka, Partner
Number of Employees


Business Category

COLLECTION AGENCIES Collection Agencies (NAICS: 561440)

Hours of Operation
M: 9:00 AM - 5:30 PM
T: 9:00 AM - 5:30 PM
W: 9:00 AM - 5:30 PM
Th: 9:00 AM - 5:30 PM
F: 9:00 AM - 5:30 PM
S: Closed
Su: Closed
H: Closed
Method(s) of Payment
Personal Check
Business Check
Cashiers Check
Money Order
American Express
Discover Card
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Federal Trade Commission FTC 600 Pennsylvania Avenue, N.W., Washington DC 20580 Phone Number: 202-326-3300 or (202) 326-2222 Fax Number: 202-326-2012

Industry Tips
Collection Agencies Working with Debt Collectors - 5 Tips - Video
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.