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          Find a Location

          The CCS Companies has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileThe CCS Companies

            Collections Agencies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            725 Canton Street

            Norwood, MA 02062-2679

            Get Directions
            Visit Website
            (617) 965-2000

            Business hours

            8:00 AM - 8:00 PM
            Business Hours
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            Closed
            Closed

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            Customer Reviews

            1.02/5

            Average of 63 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2,875 complaints closed in last 3 years

            1,825 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessB

            Accredited Since: 6/6/2023

            Years in Business: 57

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            CCS represents high profile credit grantors on a nationwide basis in the recovery of their past-due payment obligations. The company is staffed with professional Customer Service Agents (CSAs) to service routine inquiries following the original creditor’s billing efforts as well as facilitating suitable payment arrangements with the consumer.

            Business Details

            This is a multi-location business.

            Find a Location

            The CCS Companies has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              725 Canton Street, Norwood, MA 02062-2679
              BBB File Opened:
              1/28/2005
              Years in Business:
              57
              Business Started:
              9/6/1966
              Business Incorporated:
              3/20/1969
              Accredited Since:
              6/6/2023
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Number of Employees:
              650
              Alternate Business Name
              • Credit Control Services, Inc.
              • Credit Collection Services Commercial
              • CCS
              Hours of Operation

              Primary

              M:
              8:00 AM - 8:00 PM
              T:
              8:00 AM - 8:00 PM
              W:
              8:00 AM - 8:00 PM
              Th:
              8:00 AM - 8:00 PM
              F:
              8:00 AM - 8:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Jeffrey Stoddard, Chief Compliance Officer
              Contact Information

              Customer Contact

              • Mr. Jeffrey Stoddard, Chief Compliance Officer
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Understand consumer rights when it comes to debt collection

              Customer Complaints

              2,875 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/03/2024

              Complaint Type:
              Order Issues
              Status:
              Answered
              I am not liable for this debt with ALLSTATE FIRE CASUALT IN. CO, I do not have a contract with CREDIT CONTROL SERVICE, they did not provide me with the original contract as I requested.
              Read More
              Read 2874 More Complaints

              Customer Reviews

              63 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Lara S

              03/28/2024

              Total scam; overzealous debt collection agency that over-reaches the debts of one relative to all the other names they can find on peoplesearch. I have a deadbeat relative in another state that does not pay their bills. They attached my name (a distant relative by marriage) and use phishing to attempt to collect another's debts on innocent relatives with perfect credit scores. Basically, they swapped out all the relative's names, addresses hoping someone is dumb enough to pay a made-up debt that is not actually their own. Their predatory phishing starts after people move. If you moved, changed addresses, especially insurance providers, they start their scam. In my case it is identity theft and fraud.
              Read 62 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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