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Description

CCS represents credit grantors on a nationwide basis in the recovery of their overdue payment obligations. Their business routinely handles inquiries arising from the original creditor’s billing process, and works with the consumer to help facilitate any remaining issues between themselves and the client.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The CCS Companies meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The CCS Companies include:

  • Length of time business has been operating
  • Response to 468 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

468 complaints closed with BBB in last 3 years | 144 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 413
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 53
Total Closed Complaints 468

Customer Reviews Summary Read customer reviews

59 Customer Reviews on The CCS Companies
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 58
Total Customer Reviews 59

Additional Information

BBB file opened: January 28, 2005 Business started: 09/06/1966 in DE Business incorporated 03/20/1969 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Division of Banks
1000 Washington Street, 10th Floor, Boston MA 02118-6400
http://www.mass.gov/dob/
Phone Number: 617-956-1501 or (800) 495-2265(Toll-Free)
Fax Number: (617) 956-1599
The number is DC0376.

Type of Entity

Corporation

Business Management
Mr. Steven Sands, President Mr. Jeffrey Stoddard, Chief Compliance Officer
Contact Information
Customer Contact: Ms. Gerry Prilutsky, Senior Administrative Manager
Principal: Mr. Steven Sands, President
Customer Contact: Mr. Jeffrey Stoddard, Chief Compliance Officer
Number of Employees

750

Business Category

COLLECTION AGENCIES VOICE MAIL SERVICES Collection Agencies (NAICS: 561440)

Service Area
The CCS Companies provides their services in ALABAMA, ALASKA, AMERICAN SAMOA, ARIZONA, ARKANSAS, CALIFORNIA, COLORADO, CONNECTICUT, DELAWARE, DISTRICT OF COLUMBIA, FLORIDA, GEORGIA, GUAM, HAWAII, IDAHO, ILLINOIS, INDIANA, IOWA, KANSAS, KENTUCKY, LOUISIANA, MAINE, MARSHALL ISLANDS, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSISSIPPI, MISSOURI, MONTANA, NEBRASKA, NEVADA, NEW HAMPSHIRE, NEW JERSEY, NEW MEXICO, NEW YORK, NORTH CAROLINA, NORTH DAKOTA, NORTHERN MARIANA ISLANDS, OHIO, OKLAHOMA, OREGON, PALAU, PENNSYLVANIA, PUERTO RICO, RHODE ISLAND, SOUTH CAROLINA, SOUTH DAKOTA, TENNESSEE, TEXAS, UTAH, VERMONT, VIRGIN ISLANDS, VIRGINIA, WASHINGTON, WEST VIRGINIA, WISCONSIN, WYOMING.
Alternate Business Names
CCS Credit Collection Services Credit Collection Services Commercial Credit Control Services, Inc.
BBB Program Participation

BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.

Industry Tips
Collection Agencies Working with Debt Collectors - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

The CCS Companies has received 3.46 out of 5 stars based on 59 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.