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Eastern Massachusetts, Maine, Rhode Island and Vermont

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Description

CCS represents credit grantors on a nationwide basis in the recovery of their overdue payment obligations. Their business routinely handles inquiries arising from the original creditor’s billing process, and works with the consumer to help facilitate any remaining issues between themselves and the client.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The CCS Companies meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for The CCS Companies include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 513 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews  are not used in the calculation of the BBB Rating.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

513 complaints closed with BBB in last 3 years | 175 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 448
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 60
Total Closed Complaints 513

Customer Reviews Summary Read customer reviews

62 Customer Reviews on The CCS Companies
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 61
Total Customer Reviews 62

Additional Information

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BBB file opened: January 28, 2005 Business started: 09/06/1966 in DE Business incorporated: 03/20/1969 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Division of Banks
1000 Washington Street, 10th Floor, Boston MA 02118-6400
http://www.mass.gov/dob/
Phone Number: 617-956-1500
Fax Number: 617-956-1599
The license number is DC0376.

Type of Entity

Corporation

Business Management
Mr. Steven Sands, President Mr. Jeffrey Stoddard, Compliance Manager
Contact Information
Principal: Mr. Steven Sands, President
Customer Contact: Mr. Jeffrey Stoddard, Compliance Manager
Number of Employees

750

Business Category

COLLECTION AGENCIES VOICE MAIL SERVICES Collection Agencies (NAICS: 561440)

Hours of Operation
M: 8:00 AM - 12:00 AM
T: 8:00 AM - 12:00 AM
W: 8:00 AM - 12:00 AM
Th: 8:00 AM - 12:00 AM
F: 8:00 AM - 12:00 AM
S: 8:00 AM - 4:00 PM
Su: 2:00 PM - 10:00 PM
Service Area
The CCS Companies provides their services in ALABAMA , ALASKA , AMERICAN SAMOA , ARIZONA , ARKANSAS , CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , DISTRICT OF COLUMBIA , FLORIDA , GEORGIA , GUAM , HAWAII , IDAHO , ILLINOIS , INDIANA , IOWA , KANSAS , KENTUCKY , LOUISIANA , MAINE , MARSHALL ISLANDS , MARYLAND , MASSACHUSETTS , MICHIGAN , MINNESOTA , MISSISSIPPI , MISSOURI , MONTANA , NEBRASKA , NEVADA , NEW HAMPSHIRE , NEW JERSEY , NEW MEXICO , NEW YORK , NORTH CAROLINA , NORTH DAKOTA , NORTHERN MARIANA ISLANDS , OHIO , OKLAHOMA , OREGON , PALAU , PENNSYLVANIA , PUERTO RICO , RHODE ISLAND , SOUTH CAROLINA , SOUTH DAKOTA , TENNESSEE , TEXAS , UTAH , VERMONT , VIRGIN ISLANDS , VIRGINIA , WASHINGTON , WEST VIRGINIA , WISCONSIN & WYOMING.
Alternate Business Names
CCS Credit Collection Services Credit Collection Services Commercial Credit Control Services, Inc.
Industry Tips
Collection Agencies Working with Debt Collectors - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

The CCS Companies has received 3.81 out of 5 stars based on 62 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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