BBB Business Review

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This business is not BBB accredited.

Collecto, Inc.

Phone: (781) 753-4990 Fax: (781) 394-6105 View Additional Phone Numbers 700 Longwater Dr, Norwell, MA 02061

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Collecto, Inc. is located in Massachusetts and was incorporated in 1991. Collecto, Inc. is a collection agency for Department of Education, MA Department of Revenue, and public and privately owned businesses. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Collecto, Inc. include:

  • Length of time business has been operating
  • Response to 560 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

560 complaints closed with BBB in last 3 years | 118 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 488
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 70
Total Closed Complaints 560

Customer Reviews Summary Read customer reviews

13 Customer Reviews on Collecto, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 13

Additional Information

BBB file opened: June 09, 2004 Business started: 01/09/1991 in MA Business incorporated 01/09/1991 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Division of Banks
1000 Washington St, 10th Floor, Boston MA 02118
Phone Number: (800) 495-2265
Fax Number: 617) 956-1599
The number is DC891474.

Type of Entity


Business Management
Mr. Ben Ribeiro, VP of Consumer Relations
Contact Information
Customer Contact: Mr. Ben Ribeiro, VP of Consumer Relations
Number of Employees


Business Category

COLLECTION AGENCIES Collection Agencies (NAICS: 561440)

Method(s) of Payment
Personal Check
Business Check
Cashiers Check
Money Order
Alternate Business Names
EOS CCA EOS Healthcare
Industry Tips
Collection Agencies Working with Debt Collectors - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

Collecto, Inc. has received 3.55 out of 5 stars based on 13 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.