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This Business is not BBB accredited

Nu-Chrome Restoration

Phone: (800) 956-0005 Fax: (508) 324-0004 32 Industrial Ct, Seekonk, MA 02771 http://www.nu-chrome.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Nu-Chrome Restoration include:

  • 56 complaints filed against business
  • Failure to respond to 52 complaints filed against business
  • Overall complaint history with BBB
  • Government action(s) against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

56 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 27
Guarantee/Warranty Issues 0
Problems with Product/Service 28
Total Closed Complaints 56

Additional Complaint Information

Based on BBB files, Nu-Chrome Restoration has a pattern of complaints concerning delivery issues. Consumers state that they send their items to the company to be restored and repaired. Consumers state that the company gives an estimated date that the items will be finished by. Consumers state that after contacting the company numerous times to verify that the items are complete, the company continuously states that the items will be finished at a later date. Consumers state that after numerous attempts to get delivery of their items, the company does not ship the items and does not return calls or emails. Consumers state they would like their items returned to them.

Customer Reviews Summary Read customer reviews

16 Customer Reviews on Nu-Chrome Restoration
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 15
Total Customer Reviews 16

Additional Information

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BBB file opened: December 02, 2004 Business started: 01/01/1996 in 0
Type of Entity

Corporation

Business Management
Mr. Donald Kemp, President
Contact Information
Principal: Mr. Donald Kemp, President
Number of Employees

1

Business Category

COATINGS-PROTECTIVE

Alternate Business Names
Nu-Chrome Plating
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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