BBB Business Review

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This business is not BBB accredited.

Nu-Chrome Restoration

Phone: (800) 956-0005 Fax: (508) 324-0004   ! There is an alert on Nu-Chrome Restoration !

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Nu-Chrome specializes in chrome plating and metal restoration for autos, motorcycles, marine hardware and household products.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business is not currently rated. Business has filed for bankruptcy and is seeking to dissolve the business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

38 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 20
Guarantee/Warranty Issues 0
Problems with Product/Service 17
Total Closed Complaints 38

Additional Complaint Information

Based on BBB files, Nu-Chrome Restoration has a pattern of complaints concerning delivery issues. Consumers state that they send their item(s) to the company to be restored and repaired. Consumers state that the company gives an estimated date by which the item(s) will be finished. Consumers state that after contacting the company numerous times to verify that the item(s) are complete, the company continuously states that the item(s) will be finished at a later date. Consumers state that after numerous attempts to get delivery of their item(s), the company neither ships them nor returns calls or emails.

Customer Reviews Summary Read customer reviews

16 Customer Reviews on Nu-Chrome Restoration
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 15
Total Customer Reviews 16

Additional Information

BBB file opened: December 02, 2004 Business started: 01/01/1996 in MA Business incorporated 03/22/2011 in MA
Type of Entity


Business Management
Mr. Donald Kemp, President Mr. Mark Kemp, Manager
Contact Information
Principal: Mr. Donald Kemp, President
Principal: Mr. Mark Kemp, Manager
Number of Employees


Business Category

COATINGS-PROTECTIVE Paint and Coating Manufacturing (NAICS: 325510)

Alternate Business Names
Nu-Chrome Plating Nu-Chrome, LLC
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.