BBB Logo

Better Business Bureau ®
Start With Trust®
Eastern Massachusetts, Maine, Rhode Island and Vermont

BBB Business Review

BBB Accredited Business since

Classic Clocks Etc., Ltd.

Phone: (508) 358-5237 135 Boston Post Rd, Wayland, MA 01778


BBB Business Reviews may not be reproduced for sales or promotional purposes.


Classic Clocks, Etc., L. Roger Smith's Classic Clocks, Etc., offers new and antique floor, wall and mantel clocks, most of which are key wound (mechanical). The firm offers antique and grandfather clock repair and specializes in French mantel and Victorian tall clock sales and repairs. The company states they offer service calls to it's customers. The company states that they are an authorized dealer & service provider for the Howard Miller Clock Company, Sligh, Kieninger, Hentschel, Comitti, Hermle, Ansonia & Chelsea Clock Co. They state they are members of the National Association of Watch and Clock Collectors, member #058827.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Classic Clocks Etc., Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Classic Clocks Etc., Ltd. include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Classic Clocks Etc., Ltd.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 03, 1997 Business started: 01/01/1991 in MA Business incorporated: 01/30/1995 in MA
Type of Entity


Business Management
Mr. Leland R. Smith, President
Contact Information
Principal: Mr. Leland R. Smith, President
Number of Employees


Business Category

CLOCKS-SERVICE & REPAIR CLOCKS-DEALERS ANTIQUES-DEALERS Consumer Electronics Repair and Maintenance (NAICS: 811211)

Products & Services

Classic Clocks Etc., Ltd. offers the following product(s): Clocks

Hours of Operation
M: 10:00 AM - 5:30 PM
T: 10:00 AM - 5:30 PM
W: 10:00 AM - 5:30 PM
Th: 10:00 AM - 8:00 PM
F: 10:00 AM - 5:30 PM
S: 10:00 AM - 5:30 PM
Su: 1:00 PM - 5:00 PM
Refund and Exchange Policy
The business states that their refund policy is as follows:

RETURNS: Originally shipped by other than common carrier: We will allow returns of any clock originally shipped to you by UPS within 10 days of delivery, for a credit of the original charge LESS the 2-way shipping costs-to-us and LESS a 10% restocking fee. PLEASE DO NOT RETURN THE CLOCK WITHOUT CONTACTING US, so that we may contact UPS for its pickup and notify our staff to accept its return. We will give you instructions necessary to avoid additional shipping damage and to credit you properly for your return. Originally shipped by truck (common carrier): We will NOT ALLOW THE RETURN OF ANY CLOCK SHIPPED TO YOU BY COMMON CARRIER. The only exception is a return due to your refusal of the clock for the expressed cause of damage at the time of delivery. If you have refused a clock, you must contact us by calling 1-508-358-5237. If you are calling after hours, please leave a message stating the following: your name and shipping address and a phone number where you can be reached. the clock’s manufacturer & stock number. a description of the OBVIOUS damage noted and thus your reason for refusal. IF YOU HAVE ANY QUESTIONS REGARDING OUR SALES, SHIPPING, AND RETURN POLICY, PLEASE EMAIL THEM TO By using this website,, you agree to be bound by the terms outlined above, regarding shipping and returns. Classic Clocks Etc. Ltd. reserves the right to change or update information and/or prices at any time. Although we work very hard to avoid errors in any information or pricing, we reserve the right to correct errors and cannot honor pricing errors in our product listings at Since we sell these clocks at our bricks & mortar store, we are notified promptly by the manufacturers of any price increases and will make all efforts possible to replicate that information on this site, as soon as is possible. By using this site, you agree to be bound by any such revisions and you agree to these terms of use.
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations