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BBB Accredited Business since
Phone: (508) 667-1185 Fax: (508) 324-4843 5 Cottage Court, Norfolk, MA 02056
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Angele's Cleaning & Property offers cleaning services to both residential and commercial clients . The company does all general cleaning floors, windows, rugs, walls etc.
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A BBB Accredited Business since
BBB has determined that Angele's Cleaning Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Angele's Cleaning Service include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Type of Entity
Business ManagementMrs. Bernadette Becker, Owner
Number of Employees
CLEANING SERVICES WINDOW CLEANING EQUIPMENT & SUPPLIES CLEANING SERVICES-RESIDENTIAL & COMMERCIAL CLEANING SERVICES-RESIDENTIAL CLEANING SERVICES-COMMERCIAL CLEANING SERVICES - COMMERCIAL OFFICE Carpet and Upholstery Cleaning Services (NAICS: 561740)
Method(s) of PaymentCash
Service AreaAngele's Cleaning Service provides their services in ACUSHNET, NEW BEDFORD & SWANSEA, MA.Angele's Cleaning Service provides their services in ADAMSVILLE, BRISTOL, L COMPTON, LITTLE COMPTON, MIDDLETOWN, NEWPORT, TIVERTON & WARREN, RI.
Industry TipsCleaning Services Read Before You Sign
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
5 Cottage Court
Norfolk, MA 02056 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: This cleaning company worked at my home on January 16th and after they left I was standing in my kitchen and suddenly heard a rush of water coming into the ceiling. I ran upstairs and found my master bathroom door closed with a clogged toilet that was overflowing onto the floor, into the hallway, and through the upstairs wood floor into the kitchen ceiling through two light fixtures and a built-in speaker. It was raining into the kitchen so I shut off the water supply to prevent further damage. I texted and called the business owner as soon as this happened and was finally able to get in touch with her. She proceeded to deny that her workers caused the clog/overflow even though they were the only people in my home and had just cleaned that toilet or used it, not sure which. When I hired them, they presented themselves as a company having insurance in case of damage. In fact, previous to this they had broken crystals on my chandelier and put a gouge in my glass table but I had never pursued either of these issues. They offered to come clean it up but I wasn't sure I wanted them back after this situation but changed my mind and asked them to come and see what happened and also bring their insurance information. They no-showed at the agreed upon time and never returned to clean anything when I said I wanted their insurance information. I think they hoped to come clean up and thought that alone would resolve the situation without me involving insurance but because there was serious damage it was not something I could again overlook. The cleaning company instead initiated a claim to their insurance due to my dissatisfaction and anger with their defensive response. An adjuster from their insurance contacted me after a few days. I forwarded pictures of the damage as well as a professional contractors' estimate of what it would cost to fix the problem. I asked if someone would be coming to look at what happened. Their insurance never arranged for anyone to look at the damage and decided because their clients' version of what happened did not match mine, that this claim would not be reimbursed by them. The cleaning company denies any responsibility for the toilet overflowing. I have never had a dispute with anyone but I feel this damage should have been reimbursed since it was caused by their employees. I do not think it is appropriate to claim it is not their fault and leave the damage costs with me as a customer. I am shocked that a cleaning company who presents themselves as insured to customers does not feel any responsibility to take care of problems through that same insurance when they caused it. I also question why an insurance company wouldn't do more to perform their own due diligence by coming out and seeing the damage themselves instead of just making a decision that benefits their client and themselves. In addition, I had a plumber come take a look at the toilet in question and they found nothing wrong with the toilet so the clog was definitely caused by one of the cleaners.
Desired Settlement: Their insurance should be covering the cost of damages and not just accept their clients word when I have provided evidence of the damage in photos and there was no one else in the home that could have caused the clog. I also provided written estimates by a contractor of what was required to fix the problem. I offered to make my home available for inspection but was not taken up on that. There is no other logical explanation of how this happened because there was no one else here. In the 10 years we have lived in this house we have never had a toilet overflow. If you are a cleaning company and you cause a problem, you should take responsibility for making that issue right and not leaving it up to customers who did nothing but pay you for your services.
Yes, we did clean the clients home, but the fact are not a correct in timeline. Lets start with the first issue in the timeline,the glass table and chandelier. My husband and a male employee picked the table up and moved it. They found it heavier than it look and almost dropped it. The client was right there watching, they then move a ladder to clean the chandelier and the client was happy with the work. Since that thorough cleaning day only swifters where used to clean the light fixtures. We where never told of any broken pieces before this.
Better Business Bureau:
Business Response: Yes the table was moved and almost dropped by my husband and worker and yes ****** was there and never said anything about how eavy it is. But no they did not drop or crack it. If they had it would have been mentioned then and there. not so long afterwards. The chandelier peices where found days later. My employees know to report to me any mishaps immediately so that the can be rectified then and there. As toward the overflow, one month earlier ******* had asked what the best item for clogged drains is and stated that she had purchased a large bottle of draino.thus a history of clogged drains. Also with as much water as she states was running there woud have been the sound of running water to be heard. As stated earlier I had offered to go clean imediatly but was told to wait till around 3:30 when her daughters practice was over. Later we where told not to bother. With the insurance all we did was let them know what was claimed and the timeline of the issues and was told to keep the text. That they decided it was not a claim for them to cover is not something we have a say in. As toward every person she tells her side of the story to it is one sided and opinionated so we cannot comment further on that. With customers having issues with broken items, we at Angele's have replaced items that have been broken. If authorized by the clients I will gladly give the name and issue, else I could just list them without giving personal info.