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BBB Business Review

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BBB Accredited Business since

Ultimate Chimney Sweep, Inc.

Phone: (800) 499-2726 Fax: (508) 966-3097 4 Mill Street, Bellingham, MA 02019 View Additional Email Addresses http://www.UltimateChimneySweep.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Ultimate Chimney Sweep, Inc. offers cleaning of chimneys, fireplaces, and flues along with re-lining and re-pointing of caps rebuild chimneys and fireboxes. Install dampers, caps, liners. animal removal, and mason repairs.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ultimate Chimney Sweep, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ultimate Chimney Sweep, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Ultimate Chimney Sweep, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 5
Total Customer Reviews 7

Additional Information

BBB file opened: March 26, 2003 Business started: 09/01/1992 in MA Business incorporated 09/29/1994 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The number is 124978.

Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, Providence RI 02908
http://www.crb.ri.us
Phone Number: (401)-222-1268 or TDD: (401)-222-6334
Fax Number: 401-222-1940
ricrb@doa.ri.gov
The number is 16867.

Type of Entity

Corporation

Business Management
Mrs. Julie Mulry, Human Resources Mr. Thomas B. Mulry, President
Contact Information
Customer Contact: Mrs. Jennifer Clifford, Office Manager
Principal: Mrs. Julie Mulry, Human Resources
Number of Employees

35

Business Category

CHIMNEY CLEANING CHIMNEY BUILDERS & REPAIRERS STOVES-WOOD, COAL, ETC. MASONRY REPAIRS CHIMNEY RELINING All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

Ultimate Chimney Sweep, Inc. sells the following brand(s): CooperField, Lymance, Popular, Sterling

Ultimate Chimney Sweep, Inc. offers the following product(s): Caps , Custom Caps, Dampers, Liners

Hours of Operation
M: 8:00 AM - 7:00 PM
T: 8:00 AM - 7:00 PM
W: 8:00 AM - 7:00 PM
Th: 8:00 AM - 7:00 PM
F: 8:00 AM - 6:00 PM
S: 8:00 AM - 4:00 PM
Su: Closed
Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Money Order
MasterCard
Visa
American Express
Discover
Refund and Exchange Policy
Refunds and exchanges are made on a customer by customer approach for circumstances and handled by the office manager.
Service Area
Ultimate Chimney Sweep, Inc. provides their services in MASSACHUSETTS.
Industry Tips
27 Questions For Home Owners Hiring a Chimney Cleaner Hiring a Mason Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Ultimate Chimney Sweep, Inc. has received 4.53 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.