Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Top Hat Chimney Sweep

Additional Locations

Phone: (800) 821-1162 Fax: (802) 333-4292 View Additional Phone Numbers 2775 VT Route 113, West Fairlee, VT 05083 http://www.tophatchimneysweep.net



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Top Hat Chimney Sweep services include; chimney cleanings & inspections, video inspections, chimney relining, masonry repairs, water proofing, prefab chimney installations, caps, dampers, Sales & Installations of wood
stoves, pellet stoves & masonry heaters.  The business has been locally owned and operated since 1978 serving the Upper Valley & Lake Sunapee Areas. Technicians are certified with the Chimney Safety Institute of America.  The business states they are also fully insured and members of the Masonry Heater Association, VT Guild of Chimney Professionals, INC and the NH Association of Chimney Professionals.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Top Hat Chimney Sweep meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Top Hat Chimney Sweep include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Top Hat Chimney Sweep
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 25, 2001 Business started: 01/01/1978 in VT
Type of Entity

Sole Proprietorship

Business Management
Mr. Paul Lumbra, Owner
Contact Information
Principal: Mr. Paul Lumbra, Owner
Number of Employees

7

Business Category

CHIMNEY CLEANING CHIMNEY SWEEPER STOVES-WOOD, COAL, ETC. MASONRY REPAIRS MASON CONTRACTORS EQUIPMENT & SUPPLIES MASON CONTRACTORS CHIMNEYS-PREFABRICATED CHIMNEY RELINING CHIMNEY BUILDERS & REPAIRERS All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

Top Hat Chimney Sweep sells the following brand(s): Ashley, Condar, Feugo Flame, Green Mountain Soapstone, Napoleon, Saver Systems, Shenandoah, Sierra

Top Hat Chimney Sweep offers the following product(s): Chimney Caps, Creosote Removers, Fireplace Dampers, Fireplace Inserts, Fireplaces, Masonry Heaters, Pellet Stoves, Stainless Steel Chimney Liners, Water Proofing, Wood Stoves

Method(s) of Payment
Visa
MasterCard
Check
Cash
Discover Card
American Express
Industry Tips
27 Questions For Home Owners Hiring a Chimney Cleaner Hiring a Mason Read Before You Sign
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.