If yes, click here to login.
BBB Accredited Business since
1 of 1 images | See All Images >>
BBB Business Reviews may not be reproduced for sales or promotional purposes.
The Chimney Chap, Inc., with locations in Hanson and Duxbury, is dedicated to providing homeowners with the most cost effective chimney cleaning, maintenance and repair as well as fireplace, stove, and hearth products. The Chimney Chap specializes in:
Chimney Cap Installations
Chimney Rebuilds and Restorations
Class A Systems
Crown Repair & Rebuild
Custom Chase Installations
Damper Repair Installations
Dryer Vent Cleanings
Fireplace & Furnace Liner Installations
Fireplace & Stove Sales
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that The Chimney Chap, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Chimney Chap, Inc. include:
- Length of time business has been operating
- No complaints filed with BBB
Industry Ratings Comparison
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
The number is 170652.
Type of Entity
Business ManagementMr. Scott Sarras, Owner Ms. Rania Sarras, Exec
Number of Employees
CHIMNEY CLEANING INSPECTION BUREAUS CHIMNEYS-PREFABRICATED CHIMNEY CLEANING EQUIPMENT & SUPPLIES CHIMNEY SWEEPER MASON CONTRACTORS MASONRY REPAIRS FIREPLACES RETAINING WALLS PATIO BUILDER STOVES-WOOD, COAL, ETC. WOOD PRODUCTS FIREPLACE EQUIPMENT-RETAIL CHIMNEY RELINING CHIMNEY LINING MATERIALS CHIMNEY BUILDERS & REPAIRERS All Other Specialty Trade Contractors (NAICS: 238990)
Products & Services
The Chimney Chap, Inc. offers the following product(s): Chimney Liners, Gas Stove, Hearth Products, Pellet Stove, Stove inserts, Wood Stove
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
|S||:||8:00 AM - 2:00 PM|
Method(s) of PaymentCash
Service AreaThe Chimney Chap, Inc. provides their services in MASSACHUSETTS, RHODE ISLAND.
Alternate Business NamesSouth Shore Fireplace
Industry Tips27 Questions For Home Owners Hiring a Chimney Cleaner Hiring a Mason Home & Building Inspection Services Read Before You Sign
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1127 Main Street
Hanson, MA 02341 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (781) 585-5321(Phone)
- (339) 933-8532(Phone)
Additional Web Addresses
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Customer Reviews Summary