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BBB Business Review

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BBB Accredited Business since

The Chimney Chap, Inc.

Phone: (508) 807-4371 Fax: (339) 244-4968 View Additional Phone Numbers 1127 Main Street, Hanson, MA 02341 View Additional Email Addresses http://www.thechimneychap.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

The Chimney Chap, Inc., with locations in Hanson and Duxbury, is dedicated to providing homeowners with the most cost effective chimney cleaning, maintenance and repair as well as fireplace, stove, and hearth products. The Chimney Chap specializes in:


Chimney Cap Installations
Chimney Rebuilds and Restorations
Class A Systems
Crown Repair & Rebuild
Custom Chase Installations
Damper Repair Installations
Dryer Vent Cleanings
Fireplace & Furnace Liner Installations
Fireplace & Stove Sales
Lead Flashing
Gas Logs
Hearth Products
Video Inspections
Weather Proofing



BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Chimney Chap, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Chimney Chap, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

20 Customer Reviews on The Chimney Chap, Inc.
Customer Experience Total Customer Reviews
Positive Experience 20
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 20

Additional Information

BBB file opened: August 25, 1992 Business started: 12/01/1980 in MA Business incorporated: 11/22/2013 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The number is 170652.

Type of Entity

Corporation

Business Management
Mr. Scott Sarras, Owner Ms. Rania Sarras, Exec
Contact Information
Customer Contact: Ms. Rania Sarras, Exec
Principal: Mr. Scott Sarras, Owner
Number of Employees

3

Business Category

CHIMNEY CLEANING INSPECTION BUREAUS CHIMNEYS-PREFABRICATED CHIMNEY CLEANING EQUIPMENT & SUPPLIES CHIMNEY SWEEPER MASON CONTRACTORS MASONRY REPAIRS FIREPLACES RETAINING WALLS PATIO BUILDER STOVES-WOOD, COAL, ETC. WOOD PRODUCTS FIREPLACE EQUIPMENT-RETAIL CHIMNEY RELINING CHIMNEY LINING MATERIALS CHIMNEY BUILDERS & REPAIRERS All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

The Chimney Chap, Inc. offers the following product(s): Chimney Liners, Gas Stove, Hearth Products, Pellet Stove, Stove inserts, Wood Stove

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: 8:00 AM - 2:00 PM
Su: Closed
H: Closed
Method(s) of Payment
Cash
Check
MasterCard
Visa
Discover
Service Area
The Chimney Chap, Inc. provides their services in MASSACHUSETTS & RHODE ISLAND.
Alternate Business Names
South Shore Fireplace
Industry Tips
27 Questions For Home Owners Hiring a Chimney Cleaner Hiring a Mason Home & Building Inspection Services Read Before You Sign

Customer Review Rating plus BBB Rating Summary

The Chimney Chap, Inc. has received 5 out of 5 stars based on 20 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.