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BBB Accredited Business since

Best Chimney Services, Inc.

Phone: (800) 660-6708 Fax: (781) 893-1132 76 Bacon St, Waltham, MA 02451 View Additional Email Addresses http://www.BestChimney.com

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Description

Best Chimney Services, Inc. offers chimney inspections, chimney lining, chimney cleaning, rebuilding, pointing, and repair. In addition, the company provides chimney caps, dampers, liners, and masonry work for commercial and residential customers.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Best Chimney Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Best Chimney Services, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Best Chimney Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: March 08, 1990 Business started: 01/01/1989 in MA Business incorporated: 01/01/1997 in MA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The license number is 126455.

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The license number is CS-099029.

Type of Entity

Corporation

Business Management
Mr. Peter Dickie, President Mrs. Mary Ellen Dickie, Director
Contact Information
Customer Contact: Mrs. Mary Ellen Dickie, Director
Principal: Mr. Peter Dickie, President
Number of Employees

18

Business Category

CHIMNEY RELINING CHIMNEY CLEANING CHIMNEY BUILDERS & REPAIRERS All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

Best Chimney Services, Inc. sells the following brand(s): Enervex, Lock-top, Lyemance, M-flex, Saver Systems, White Cap

Best Chimney Services, Inc. offers the following product(s): Caps, Chimney fans, Dampers, Liners, Smoke guards

Method(s) of Payment
Check
Visa
MasterCard
American Express
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Alternate Business Names
Boston's Best Chimney
Industry Tips
27 Questions For Home Owners Hiring a Chimney Cleaner Read Before You Sign
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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