Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Cultural Care, Inc.

Additional Locations

Phone: (800) 333-6056 Fax: (617) 619-1101 2 Education Circle, E Cambridge, MA 02141 http://www.culturalcare.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Cultural Care Au Pair is a cultural exchange program which offers host families the opportunity to welcome an au pair 18-26 years old to their home to be a part of their family, participate in their home life and to provide care to their children.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cultural Care, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cultural Care, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 35 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

35 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 2
Delivery Issues 4
Guarantee/Warranty Issues 1
Problems with Product/Service 21
Total Closed Complaints 35

Customer Reviews Summary Read customer reviews

17 Customer Reviews on Cultural Care, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 14
Total Customer Reviews 17

Additional Information

BBB file opened: December 09, 2004 Business started: 08/06/1991 in MA Business incorporated 12/01/2004 in MA
Type of Entity

Corporation

Business Management
Ms. Natalie Jordan, Senior Vice President Ms. Melissa Fredette, Executive Vice President Mr. Goran Rannefors, President
Contact Information
Principal: Ms. Natalie Jordan, Senior Vice President
Related Businesses
EF Institute for Cultural Exchange, Inc. Go Ahead Tours
Number of Employees

750

Business Category

CHILD CARE CONSULTANTS Child Day Care Services (NAICS: 624410)

Hours of Operation
M: 9:00 AM - 5:30 PM
T: 9:00 AM - 5:30 PM
W: 9:00 AM - 5:30 PM
Th: 9:00 AM - 5:30 PM
F: 9:00 AM - 5:30 PM
S: 9:00 AM - 5:30 PM
Su: 9:00 AM - 5:30 PM
Method(s) of Payment
MasterCard

Visa

American Express

Check
Refund and Exchange Policy
The Business states refunds are pro-rated based on amount paid and weeks received at time of program withdrawal.
Service Area
Cultural Care, Inc. provides their services in ALABAMA , ALASKA , AMERICAN SAMOA , ARIZONA , ARKANSAS , CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , DISTRICT OF COLUMBIA , FLORIDA , GEORGIA , GUAM , HAWAII , IDAHO , ILLINOIS , INDIANA , IOWA , KANSAS , KENTUCKY , LOUISIANA , MAINE , MARSHALL ISLANDS , MARYLAND , MASSACHUSETTS , MICHIGAN , MINNESOTA , MISSISSIPPI , MISSOURI , MONTANA , NEBRASKA , NEVADA , NEW HAMPSHIRE , NEW JERSEY , NEW MEXICO , NEW YORK , NORTH CAROLINA , NORTH DAKOTA , NORTHERN MARIANA ISLANDS , OHIO , OKLAHOMA , OREGON , PALAU , PENNSYLVANIA , PUERTO RICO , RHODE ISLAND , SOUTH CAROLINA , SOUTH DAKOTA , TENNESSEE , TEXAS , UTAH , VERMONT , VIRGIN ISLANDS , VIRGINIA , WASHINGTON , WEST VIRGINIA , WISCONSIN & WYOMING.
Alternate Business Names
Cultural Care Au Pair
Industry Tips
Au Pair Services Au Pair Services - 5 Tips - Video Babysitting and Day Care Services Finding a Reliable Babysitter or Caregiver - 5 Tips - Video Hiring an Au Pair Service - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

Cultural Care, Inc. has received 3.87 out of 5 stars based on 17 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.