This business is not BBB accredited.Additional Locations
Phone: (617) 202-5817 Fax: (617) 202-5829 252 Brighton Ave, Allston, MA 02134 View Additional Web Addresses
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Replay'd buys, sells, trades, repairs and recycles your used electronics. The business will buy your used electronics for cash or can offer a 10% increase for trade. They also sell used electronics that they refurbish and sell with a one year warranty that is covered in house. Replay'd repairs broken electronics such as cell phones, smartphones, laptops, gaming consoles, ipods and mp3 players. They will provide you with a 90 day warranty on all repairs.
View Business Review Inquiries
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Replay'd include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Massachusetts Department of Public Utilities
One South Station, Boston MA 02110
Phone Number: 617-305-3500
Fax Number: 617-345-9101
Type of Entity
Business ManagementMr. Bryan Harwell, CEO Mr. Steven Shlosman, CFO
Number of Employees
CELLULAR TELEPHONE EQUIPMENT & SUPPLIES COMPUTERS-SUPPLIES & PARTS COMPUTERS-SERVICE & REPAIR VIDEO GAMES-SUPPLIES & PARTS RECYCLING-ELECTRONICS CELLULAR TELEPHONE SERVICE VIDEO GAMES-SERVICE & REPAIR ELECTRONIC EQUIPMENT & SUPPLIES-REPAIRING ELECTRONIC EQUIPMENT & SUPPLIES All Other Miscellaneous Electrical Equipment and Component Manufacturing (NAICS: 335999)
Products & Services
Replay'd sells the following brand(s): Apple, HTC, Samsung, Sony
Replay'd offers the following product(s): Accessories, Cell phones (GSM and CDMA), Digital Cameras and SLR's, GPS units, Ipods and MP3 players, Laptops, video game consoles (all generations), Video games (all generations)
Hours of Operation
|M||:||10:00 AM - 7:00 PM|
|T||:||10:00 AM - 7:00 PM|
|W||:||10:00 AM - 7:00 PM|
|Th||:||10:00 AM - 7:00 PM|
|F||:||10:00 AM - 7:00 PM|
|S||:||11:00 AM - 6:00 PM|
|Su||:||12:00 PM - 6:00 PM|
Method(s) of PaymentVisa
Refund and Exchange PolicyThe business states because they deal in used electronics their refund policy is as follows:
All products (excluding video games): We allow one day to return for a full refund or 72 hours for an exchange. Products must be returned in the condition sold and cannot show signs of physical or liquid damage.
Video games: Video games cannot be returned or exchanged for any reason. Discs that are scratched can be resurfaced in store, if the disc is sold damaged, it can be replaced with another copy, if the copy is not in store we will provide a refund or exchange for an item of equal or lesser value.