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BBB Accredited Business since

Asmara, Inc.

Phone: (781) 894-1434 Fax: (781) 894-1914 View Additional Phone Numbers 108 Clematis Avenue Suite C, Waltham, MA 02453 View Additional Email Addresses http://www.asmarainc.com


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Description

Asmara specializes in contemporary wool rugs and large carpets, area rugs and carpets, handmade oriental wool area rugs and carpets, and custom designs as well.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Asmara, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Asmara, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Asmara, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 18, 2011 Business started: 03/27/1973 in MA Business incorporated 03/27/1973 in MA
Type of Entity

Corporation

Business Management
Mr. Abid Ilahi, President
Contact Information
Principal: Mr. Abid Ilahi, President
Number of Employees

6

Business Category

CARPET & RUG DEALERS - PERSIAN/ORIENTAL RUGS CARPET & RUG DEALERS-NEW ORIENTAL RUGS Carpet and Upholstery Cleaning Services (NAICS: 561740)

Products & Services

Asmara, Inc. offers the following product(s): Aubusson rugs, Bessarabian Rugs, Contemporary rugs, Damask rugs, Floral/Botanical rugs, Geometric/Architectural rugs, Needlepoint rugs, Oriental rugs, Oushak rugs, Savonnerie Rugs

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: Closed
Su: Closed
Method(s) of Payment

Business Check

Credit Card

Refund and Exchange Policy

Per the business website: 

"All of us at Asmara, Inc. strive to help you select the best merchandise for your requirements. However, should you not be completely satisfied with your purchase within the first 14 days, please phone, email or fax Asmara Customer Assistance and we will work with you to address your concerns. If the product proves to be defective, incorrect or is missing items, we shall make arrangements for replacements, at our expense.If you are still not satisfied with your purchase you will be given the option to return the product. Please obtain a “Return Authorization Number” (RA) from Asmara, Inc. before returning a product.With an RA, you may return the product yourself, or we can arrange a pick up for you if it is within the USA (the return shipping shall be deducted from the refund). Refunds and replacements will be granted for products received in their original condition within 14 days of the original purchase. If you need advice in packing the rug, please contact Customer Assistance. No refunds or returns are granted for purchases more than 14 days old or products  that were “Custom Made”."

Service Area
Asmara, Inc. provides their services in ALABAMA, ALASKA, AMERICAN SAMOA, ARIZONA, ARKANSAS, CALIFORNIA, COLORADO, CONNECTICUT, DELAWARE, DISTRICT OF COLUMBIA, FLORIDA, GEORGIA, GUAM, HAWAII, IDAHO, ILLINOIS, INDIANA, IOWA, KANSAS, KENTUCKY, LOUISIANA, MAINE, MARSHALL ISLANDS, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSISSIPPI, MISSOURI, MONTANA, NEBRASKA, NEVADA, NEW HAMPSHIRE, NEW JERSEY, NEW MEXICO, NEW YORK, NORTH CAROLINA, NORTH DAKOTA, NORTHERN MARIANA ISLANDS, OHIO, OKLAHOMA, OREGON, PALAU, PENNSYLVANIA, PUERTO RICO, RHODE ISLAND, SOUTH CAROLINA, SOUTH DAKOTA, TENNESSEE, TEXAS, UTAH, VERMONT, VIRGIN ISLANDS, VIRGINIA, WASHINGTON, WEST VIRGINIA, WISCONSIN, WYOMING.
Industry Tips
27 Questions For Home Owners Carpet & Rug Cleaning Services Carpets and Rugs
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.