BBB Business Review

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This business is not BBB accredited.

Sahara Rugs

Phone: (781) 775-1877 48 Sienna Ln, Natick, MA 01760

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Sahara Rugs specializes in the online retail sales of area rugs. Their website offers a variety of area rugs and sizes to choose from including hand knotted, tribal, contemporary, Victorian, oriental, country, fun area rugs and shag and solid area rugs and round rugs.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sahara Rugs include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sahara Rugs
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 21, 2011 Business started: 10/02/2006 in MA
Type of Entity

Sole Proprietorship

Business Management
Mr. Salman Banday, Owner
Contact Information
Principal: Mr. Salman Banday, Owner
Number of Employees


Business Category


Products & Services

Sahara Rugs offers the following product(s): Area Rugs, Carpets, Oriental Rugs

Method(s) of Payment
American Express
Refund and Exchange Policy
The business states if the consumer is not completely satisfied with their purchase simply return it for a full refund within 30 days of receiving the rug. Please contact the business at "" for a return authorization before returning any merchandise. Return authorizations allow the business to efficiently process returns and refunds. The 30 day returns period begins when the rug is delivered to the customer. To get a full refund, the rug must be received at the warehouse within 30 days of your receipt of the rug. The returned rug must be in new condition and unused. Soiled, used or damaged rugs may not be returned and will be sent back to the customer. Customer is responsible for the return shipping charges, unless the rug received was wrong, defective or in a damaged condition. In that case, Sahara Rugs will pay for the return shipping and provide the customer with a 100% refund. 

No rugs will be accepted without prior return authorization.
Service Area
Industry Tips
27 Questions For Home Owners Carpet & Rug Cleaning Services Carpets and Rugs
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.