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BBB Business Review

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BBB Accredited Business since

Rugs Done Right, Inc.

Phone: (800) 562-9644 Fax: (978) 579-0829 339 Boston Post Road, Sudbury, MA 01776

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Rugs Done Right, Inc. is a rug retailer. The business specializes in area, braided, tibetan, childrens, out door rugs and more.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rugs Done Right, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Rugs Done Right, Inc. include:

  • 27 complaint(s) filed against business

Factors that raised the rating for Rugs Done Right, Inc. include:

  • Length of time business has been operating
  • Response to 27 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

27 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 4
Delivery Issues 6
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 27

Customer Reviews Summary Read customer reviews

51 Customer Reviews on Rugs Done Right, Inc.
Customer Experience Total Customer Reviews
Positive Experience 42
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 51

Additional Information

BBB file opened: March 21, 2002 Business started: 01/01/1999 in MA Business incorporated 01/07/2002 in MA
Type of Entity


Business Management
Ms. Jamie Carney, President
Contact Information
Principal: Ms. Jamie Carney, President
Number of Employees


Business Category

CARPET & RUG DEALERS-NEW Carpet and Rug Mills (NAICS: 314110)

Products & Services

Rugs Done Right, Inc. sells the following brand(s): Bashian, Capel, Chandra, Couristan, Dalyn, Dash & Albert, HRI, Jaipur, Kalaty, Kas, Loloi, Momeni, Nourison, Oriental Weavers, Radici, Safavieh, Surya, Trans Ocean

Rugs Done Right, Inc. offers the following product(s): area rugs, rug pads, stair rods

Hours of Operation
M: 9:00 AM - 9:00 PM
T: 9:00 AM - 9:00 PM
W: 9:00 AM - 9:00 PM
Th: 9:00 AM - 9:00 PM
F: 9:00 AM - 9:00 PM
S: 9:00 AM - 5:00 PM
Su: 10:00 AM - 5:00 PM
Service: 9:00 AM - 4:00 PM
Live Chat from a Rug Expert is available 90% of the year.
Method(s) of Payment
Express Mail Order
Check Money
Order Paypal
Alternate Business Names
Industry Tips
27 Questions For Home Owners Carpet & Rug Cleaning Services Carpets and Rugs

Customer Review Rating plus BBB Rating Summary

Rugs Done Right, Inc. has received 4.32 out of 5 stars based on 51 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.