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National Floors Direct is an industry-leading direct to consumer carpet and floor-covering sales and installation specialty service.
National Floors Direct was founded in 2005, in Avon, Ma., and are family-owned and operated by the Rosenberg family, which has more than 85 years of history as innovators in the floor-covering industry. Their strong commitment to long-term growth has been driven by successfully pioneering the Name-Brand Next-Day installation floor-covering model.
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A BBB Accredited Business since
BBB has determined that National Floors Direct, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for National Floors Direct, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 159 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||120|
|Total Closed Complaints||159|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||83|
Type of Entity
Business ManagementMr. Anthony Lewis, General Manager Mr. Daniel Rosenberg, VP of Sales Mr. Aaron Rosenberg, President
Number of Employees
CARPET & RUG DEALERS-NEW FLOOR COVERINGS-CARPET, LINOLEUM, CERAMIC TILE, & LAMINATE HARDWOOD FLOOR CONTRACTORS Floor Covering Stores (NAICS: 442210)
Products & Services
National Floors Direct, Inc. sells the following brand(s): Aladdin, Alterna, Anso, Armstrong, Beaulieu of America, Bruce, Coretec, Everstrand, Hartco, Hollytex, Karastan, Magicfresh, Mohawk, Philadelphia, Shaw, Silver Release, Smartstrand, Stainmaster, Teragren, US Floors
National Floors Direct, Inc. offers the following product(s): Area Rugs, Carpet , Engineered Hardwood Flooring, Hall Runners, Laminate Tile Flooring, Laminate Wood Flooring, Luxury Vinyl Plank Flooring, Luxury Vinyl TIle Flooring, Rugs, Solid Hardwood Flooring, Stair Runners
Method(s) of PaymentCash
Refund and Exchange PolicyThe Business States: National Floors Direct's refund policy is consistent with the federal, state, and local regulations for shop-at-home floor-covering installation.
Consumers should contact the business directly to ensure that their specific town is included in the business' service area.
Industry Tips27 Questions For Home Owners Carpet & Rug Cleaning Services Carpets and Rugs Read Before You Sign
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview