Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Flooring America of Franklin & Westborough

Additional Locations

Phone: (508) 520-2676 Fax: (508) 520-2628 View Additional Phone Numbers 950 Chestnut Street, Franklin, MA 02038

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Floor Coverings Unlimited, also known as Spotless Carpet, Inc. offers the sale of various famous maker floor coverings to commercial and residential customers. They specialize in carpeting by Lee, Bigelow, and various vinyl floor coverings. In addition, the company offers fine carpet and rug cleaning services. The company was established in 1970 and incorporated in 1974 in Massachusetts. The company employs 5 full time people. Mr. George Cocuzzo is the President. Mrs. Joan K. Cocuzzo is the Treasurer. Any questions or problems may be directed to the attention of Ms. Cocuzzo. Branch offices are located in: Wellesley, (617) 235-6663; Dedham, (617) 326-2213; Foxboro, (617) 543-2441; Milford, (617) 473-1363; Newton, (617) 244-3922; North Attleboro, (617) 695-4333; Taunton, (617) 823-6522; and Wrentham, MA., (617) 384-7774.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Flooring America of Franklin & Westborough meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Flooring America of Franklin & Westborough include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Flooring America of Franklin & Westborough
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 15, 1995 Business started: 01/01/1970 in MA Business incorporated 01/01/1974 in MA
Type of Entity


Business Management
Mrs. Joan K. Cocuzzo, President
Contact Information
Principal: Mrs. Joan K. Cocuzzo, President
Number of Employees


Business Category

CARPET & RUG DEALERS-NEW Floor Covering Stores (NAICS: 442210)

Alternate Business Names
Carpet Max Flooring Center Spotless Carpet Cleaning
Industry Tips
27 Questions For Home Owners Carpet & Rug Cleaning Services Carpets and Rugs
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.