BBB Business Review

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This business is not BBB accredited.

Armstrong Associates, Inc.

Additional Locations

Phone: (802) 823-7345 Fax: (802) 823-7385 Route 7 South, Pownal, VT 05261 http://pownalviewbarn.com/ View Additional Web Addresses


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Description

Armstrong Associates, doing business as Pownal View Barn and Hillside House, is engaged in the business of selling fine furniture. The company also provides accessories such as area rugs and window treatments. The company was established in 1958 and incorporated in Vermont in 1970. They employ 17 people. Mr. John Armstrong Jr. is the President, Mr. Howard Armstrong is the Store Manager and Co-Owner and Mr. John Armstrong III is also the Store Manager and Co-Owner. Any questions or problems may be directed to the attention of Mr. Howard Armstrong. The company states all sales are final. All exchanges and cancellations are subject to seller approval and a minimum of 15% of purchase price will be assessed on seller approved returns. Buyer assumes responsibility for transportation and fitting of merchandise. Seller makes no warranty beyond written description itemized on the order. Buyer layaways are not subject to cancellation.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Armstrong Associates, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Armstrong Associates, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1958 Business started: 01/01/1958 in VT Business incorporated 01/01/1970 in VT
Type of Entity

Corporation

Business Management
Mr. John Armstrong Jr., President
Contact Information
Principal: Mr. John Armstrong Jr., President
Number of Employees

17

Business Category

CARPET & RUG DEALERS-NEW WINDOWS-TREATMENTS FURNITURE DEALERS-RETAIL GIFT SHOPS Floor Covering Stores (NAICS: 442210)

Alternate Business Names
Hillside House Pownal View Barn
Industry Tips
27 Questions For Home Owners Buying Furniture Carpet & Rug Cleaning Services Carpets and Rugs Finding a Reliable Furniture Store - 5 Tips - Video
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.