Business ProfileforSimpliSafe, Inc.

On March 20 I ordered a security system and installation. On March 21 $150.43 cents was withdrawn from my checking account by **********************. On March 22 $120.95 was withdrawn from my bank account by ISig ********** who does the installation for SimpiSafe. On March 25 the installer came to my house and I told him I not received the equipment from SimpliSafe. He told me he could not do anything without the equipment and to call back when the equipment arrived. I went and checked the tracking number from the ************* ************** using this tracking number ********************** and it said "Delivery details will be available once they are provided by the carrier" and that is what the tracking number says today on April, 1 2024. I have talked to SimpliSafe customer service several time asking that they cancel my order. I have been told that they will not cancel the order and the only way I can get my money back is the sent the equipment to them. But I don't have the equipment and I am not sure that it will ever be sent. So I cannot cancel the order and the equipment has never been sent to me. It seems that I am out $271.37 and I still do not have security system. I am a 76 year widow living in my house by myself and I would like to continue that way. I am still planning on a security system, but not from SimpliSafe. I will have to wait until I save up the money again. I am on Social Security and 2 small pensions.