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BBB Accredited Business since

Goodrich Lumber

Phone: (781) 422-0131 Fax: (781) 846-0255 40 Independence Road, Kingston, MA 02364 http://www.goodrichlumber.com


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Description

Goodrich Lumber is a retail store offering various types of lumber, building materials, doors and windows, hardware and more. The company supplies both home owners and contractors.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Goodrich Lumber meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Goodrich Lumber include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Goodrich Lumber
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 09, 2005 Business started: 01/01/1906 in MA Business incorporated 01/01/1993 in MA
Type of Entity

Corporation

Business Management
Mr. Kevin Medeiros, Manager Mr. Sam Wakeman, President
Contact Information
Principal: Mr. Kevin Medeiros, Manager
Principal: Mr. Sam Wakeman, President
Number of Employees

21

Business Category

BUILDING MATERIALS STORM WINDOWS & DOORS LUMBER-RETAIL HARDWARE-RETAIL DOORS Lumber, Plywood, Millwork, and Wood Panel Merchant Wholesalers (NAICS: 423310)

Products & Services

Goodrich Lumber sells the following brand(s): Andersen, Azek, Brosco, Fypon, Jeld-Wen, Kleer, Knauf Insulation, Kolbe, Maibec, Massonite, Owens Corning, SBC, Simpson, Thermatru, Timbertec, Velux

Method(s) of Payment
Cash
Personal Check
Business Check
MasterCard
Visa
American Express
Discover
Debit Card
Refund and Exchange Policy
This company states that their refund policy is as follows; If product is resalable and not altered we will take back and refund money on same basis as paid for. Your original invoice is required to process a refund. Returns must be within 60 days of purchase. Special order items are refundable only on terms from supplier.



Service Area
Goodrich Lumber provides their services in MASSACHUSETTS.
Industry Tips
27 Questions For Home Owners Read Before You Sign
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.