Industry Tips
Hiring a Plumber
Even small plumbing problems can turn into large ones, so it is important to find a plumber you can trust. There are two levels of plumbers, journeyman and master.
Master plumber: worked for a minimum of one year as a journeyman, completed 100 hours of advanced plumbing theory and passed an examination. A master plumber must maintain a regular place of business where a current license is displayed.
Journeyman plumber: worked for three years as an apprentice, completed 300 hours of theory at and passed an examination. Journeyman plumbers must carry a license and display it upon request.
Only a master or journeyman plumber examined and licensed by the Board of State Examiners of Plumbers and Gas Fitters, with the proper permits issued by a local plumbing inspector can perform work at your home or business. A local plumbing inspector must issue a permit before any major repairs, including installations, alterations, removal or replacement.
When hiring a plumber, BBB recommends:
Find a licensed professional. Verify licenses with the Board of State Examiners. Inquire about the number of years licensed as well as the disciplinary history of the plumber. Keep in mind that a license type and number must be shown on any sign, listing or advertisement. Also verify insurance.
Get at least three estimates. BBB has Business Reviews on thousands of plumbers (good and bad) across the US. You can also search through the Accredited Business Directory to find trustworthy plumbers in your area. BBB Accredited plumbers have pledged to uphold BBB’s Standards of Trust and are obligated to resolve any complaints from consumers. You can also contact a local trade association for a list of members in your area.
Have a written agreement. Contracts should list all work to be performed, type of materials to be used, completion date, permits and inspections and the type of warranty on materials and workmanship.
Have a payment plan. Payment should be made on a percentage basis, based on the total amount of work to be performed, as the work progresses.
See the permit. A permit is your guarantee that the work will be inspected and that the plumber is responsible for all work performed.
