BBB Business Review
This Business is not BBB accredited
Phone: (888) 825-6731 268 Summer Street Suite 502, Boston, MA 02210
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Valorebooks specializes in the retail, re-selling, rentals and wholesaling of text books. The business products include but are not limited to new and used college text books, games, DVD's, CD's and more.
On 7/18/2014 the business's accreditation from BBB was revoked.
The revocation was due to violation of BBB Accreditation Standards:
1D. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Valorebooks include:
- 650 complaints filed against business
- 9 complaints filed against business that were not resolved
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Factors that raised the rating for Valorebooks include:
- Length of time business has been operating.
- Response to 650 complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||366|
|Total Closed Complaints||650|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||68|
Type of Entity
Business ManagementMr. Brian Mazzoli, Director of User Services
Number of Employees
BOOK DEALERS-RETAIL Book Stores (NAICS: 451211)
Method(s) of PaymentVisa
Refund and Exchange PolicyThe business states all items are refundable for 30 days from the date of purchase.
Return items must be postmarked within 30 days of your purchase date to be eligible for a
Orders that are returned due to customer error may be charged with a restocking fee
up to 15% of total order price (total order price = shipping cost + book
Orders that are returned due to seller error will be refunded the full amount.