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BBB Business Review

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BBB Accredited Business since

Legacy Publishing Company

Phone: (207) 856-5600 View Additional Phone Numbers 10 Speirs Street, Westbrook, ME 04092 http://www.empoweringparents.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Legacy Publishing Company creates and sells educational and self enhancement products and services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Legacy Publishing Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Legacy Publishing Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 82 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

82 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 38
Billing/Collection Issues 20
Delivery Issues 1
Guarantee/Warranty Issues 6
Problems with Product/Service 17
Total Closed Complaints 82

Customer Reviews Summary Read customer reviews

13 Customer Reviews on Legacy Publishing Company
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 13

Additional Information

BBB file opened: January 01, 2004 Business started: 01/01/2004 in ME Business incorporated 03/25/2004 in ME
Type of Entity

Corporation

Business Management
Ms. Sherri Evans, Director of Operations Ms. Amanda Gregoire, Customer Service Team Leader
Contact Information
Customer Contact: Ms. Sherri Evans, Director of Operations
Customer Contact: Ms. Amanda Gregoire, Customer Service Team Leader
Number of Employees

175

Business Category

BEHAVIORAL EDUCATION SERVICES CONSUMER PRODUCTS All Other Publishers (NAICS: 511199)


Customer Review Rating plus BBB Rating Summary

Legacy Publishing Company has received 3.78 out of 5 stars based on 13 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.