BBB Business Review

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This business is not BBB accredited.

Olejo, Inc.

Phone: (713) 923-1090 36 Gloucester St  Ste 3, Boston, MA 02115 View Additional Email Addresses http://www.olejo.com View Additional Web Addresses


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Description

Olejo Inc. specializes in  e-commerce web sites that carry a variety of goods.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Olejo, Inc. include:

  • 59 complaint(s) filed against business
  • Failure to respond to 21 complaint(s) filed against business
  • 5 complaint(s) filed against business that were not resolved
  • Length of time business has taken to respond to complaint(s)

Factors that raised the rating for Olejo, Inc. include:

  • Length of time business has been operating

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

59 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 3
Delivery Issues 11
Guarantee/Warranty Issues 3
Problems with Product/Service 28
Total Closed Complaints 59

Customer Reviews Summary Read customer reviews

17 Customer Reviews on Olejo, Inc.
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 1
Negative Experience 10
Total Customer Reviews 17

Additional Information

BBB file opened: November 17, 2009 Business started: 01/12/2009 in DE Business incorporated 02/12/2009 in MA
Type of Entity

Corporation

Business Management
Mr. Dan Dietz, CEO
Contact Information
Principal: Mr. Dan Dietz, CEO
Number of Employees

20

Business Category

BEDS-RETAIL ONLINE & INTERNET SHOPPING Mattress Manufacturing (NAICS: 337910)

Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Money Order
MasterCard
Visa
American Express
Discover
PayPal
Debit Card
Online
Industry Tips
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Customer Review Rating plus BBB Rating Summary

Olejo, Inc. has received 1.5 out of 5 stars based on 17 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.