BBB Business Review

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This business is not BBB accredited.

Essential Salon Products, Inc.

Phone: (508) 429-3823 Fax: (508) 429-8897 375 Hopping Brook Rd, Holliston, MA 01746

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Essential Salon Products, Inc. is the distributor of Aveda Products in New England. Products are only available through licensed salons. The business was established and incorporated in Massachusetts in 1991. They employ 40 people. Mr. John Foudas is the President of the business. Ms. Mary M. Garneau is the Office Manager. Mr. Mehran Mehrtash is the Sales Manager. Any questions or problems should be directed to the attention of Ms. Garneau. The business states it will only take back merchandise if merchandise is damaged or the order was shipped incorrectly. Salons must call the office to receive an R.A. (return authorization number), and state all the items they are returning; information will be verified and the salon will receive an R.A. number via mail. They will only accept authorized returns. It is the salon's responsibility to ship the merchandise back to the office. Damaged or missing items should be reported within 3 days of receipt. Refunds are prorated, depending on time since purchase; no returns after 6 months.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Essential Salon Products, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1991 Business started: 01/01/1991 in MA Business incorporated 01/01/1991 in MA
Business Management
Mr. John Foundas, President
Contact Information
Principal: Mr. John Foundas, President
Number of Employees


Business Category

BEAUTY SALONS-EQUIPMENT & SUPPLIES Service Establishment Equipment and Supplies Merchant Wholesalers (NAICS: 423850)

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.