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BBB Business Review

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BBB Accredited Business since

Boston Remodeling Group, Inc.

Phone: (617) 807-0600 View Additional Phone Numbers 289 Elm Street, Unit 122, Marlborough, MA 01752 http://www.bostonremodelinggroup.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Boston Remodeling Group specializes in residential bathroom renovation, replacement windows and vinyl siding projects. The business other services include but are not limited to re-glazing or bathtub replacement solutions in just one day.  The business services for a one-piece fiberglass or plastic unit, replacement would be with an acrylic tub liner and matching one-piece wall system.  The business services for other types of units are to re-glaze, or have a custom made acrylic tub to fit over existing fixtures.  The complete bath remodeling services include flooring, vanities, tile, lighting and plumbing. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Boston Remodeling Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Boston Remodeling Group, Inc. include:

  • 6 complaint(s) filed against business

Factors that raised the rating for Boston Remodeling Group, Inc. include:

  • Length of time business has been operating
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

1 Customer Review on Boston Remodeling Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 24, 2013 Business started: 01/01/2005 in MA Business started locally: 01/01/2005 Business incorporated 06/21/2012 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The number is 183070.

Type of Entity

Corporation

Business Management
Mr. Mark Grossman, President/Owner
Contact Information
Customer Contact: Mr. Mark Grossman, President/Owner
Number of Employees

8

Business Category

BATHROOM REMODELING HOME IMPROVEMENTS BATHTUB WALL LINERS BATHROOM REMODELING - WALK-IN TUBS FIBERGLASS - BATHTUBS & SHOWERS BATH LINERS Residential Remodelers (NAICS: 236118)

Hours of Operation
M: 9:00 AM - 6:00 PM
T: 9:00 AM - 6:00 PM
W: 9:00 AM - 6:00 PM
Th: 9:00 AM - 6:00 PM
F: 9:00 AM - 6:00 PM
S: Closed
Su: Closed
H: Closed
Service Area
Boston Remodeling Group, Inc. provides their services in CONNECTICUT , MASSACHUSETTS , NEW HAMPSHIRE & RHODE ISLAND.
Alternate Business Names
Custom Bath Remodeling & Liners
Industry Tips
27 Questions For Home Owners Handyman Services Hiring a Contractor Home Improvement Home Improvement Projects - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Boston Remodeling Group, Inc. has received 3.23 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.