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            Business ProfileBay State Bath

            Bathroom Remodel
            BBB accredited business

            Additional business information

            See all additional business information

            Contact Information

            55B Corporate Park Dr

            Pembroke, MA 02359-1959

            Get Directions
            Visit Website
            (781) 826-4141

            Business hours

            10:00 AM - 5:00 PM
            Business Hours
            10:00 AM - 5:00 PM
            10:00 AM - 5:00 PM
            10:00 AM - 5:00 PM
            10:00 AM - 5:00 PM
            10:00 AM - 5:00 PM
            10:00 AM - 4:00 PM
            Closed

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            Customer Reviews

            4.26/5

            Average of 23 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/27/2019

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Bay State Bath is a bathroom remodeling business. The business is an elite BCI dealer that specializes in one day acrylic replacements of bath tubs, shower bases and wall systems.

            Products & Services

            Tub&Wall Surrounds, Marblestone Showers, Full Bathroom Remodeling

            Business Details

            Location of This Business
            55B Corporate Park Dr, Pembroke, MA 02359-1959
            BBB File Opened:
            11/25/2003
            Years in Business:
            23
            Business Started:
            1/1/2001
            Business Incorporated:
            8/4/2016
            Accredited Since:
            9/27/2019
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            6
            Alternate Business Name
            • Bay State Kitchen & Bath
            Hours of Operation

            Primary

            M:
            10:00 AM - 5:00 PM
            T:
            10:00 AM - 5:00 PM
            W:
            10:00 AM - 5:00 PM
            Th:
            10:00 AM - 5:00 PM
            F:
            10:00 AM - 5:00 PM
            Sa:
            10:00 AM - 4:00 PM
            Su:
            Closed
            Business Management
            • Mrs. Jennifer Bylo, President
            Contact Information

            Principal

            • Mrs. Jennifer Bylo, President

            Customer Contact

            • Mrs. Jennifer Bylo, President
            Additional Contact Information

            Fax Numbers

            • (781) 826-2333
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/15/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Bay State State refuses to replace damaged bathroom tiles from toilet leak. Owner of company told me that warranty is no longer valid because company had to issue me a $4200.00 credit. The credit was for incorrect vanity and countertop that I paid for. Owner of Bay State advised me to look at a showroom in Burlington for correct vanity and countertop. While visiting showroom I found correct vanity and countertop. I called owner to let her know. She told me to order vanity and countertop and she would credit me for incorrect products. Company warranty policy is lifetime for all materials and 5 years for labor. Owner telling me my warranty is no longer valid makes absolutely no sense. Since day one of this project she has take no responsibility. She always has an excuse and tries to blame me.
            Read More
            Read 3 More Complaints

            Customer Reviews

            23 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ashley M

            01/17/2024

            Bay State Bath exceeded all of our expectations! Everyone was exceptional to work with - from **** who assisted with our shower/bath design, to the folks in the office and the installers. They all provided quality service and were extremely professional. We are so happy with the final result of our bathroom renovation! It came out even more beautiful that we could have imagined. Their pricing was also very competitive compared to several other companies we received quotes from. I highly recommend Bay State Bath!

            Bay State Bath Response

            01/18/2024

            Wonderful news ******!!! Thank you so much for taking the time to post such a positive review!  I will let **** know how happy you are! 
            Read 22 More Customer Reviews

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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