BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Absolute Granite & Design

Phone: (978) 369-3055 Fax: (978) 369-1007 19 Craig Rd, Acton, MA 01720 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Absolute Granite & Design fabricates and installs granite, marble, & other stone countertops. The business provides design and sales for porcelain, glass, ceramic and natural stone tiles. The business states that they will help with the design of your new countertops. Choosing the right color, material and style. The business also states that they will help choose the right color and materials for your backsplash, floor, & shower tiles. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Absolute Granite & Design include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Absolute Granite & Design
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 05, 2013 Business started: 02/14/2007 in MA Business started locally: 02/14/2007 Business incorporated 07/22/2010 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799

Type of Entity


Business Management
Mr. Brian C. Abdow, Production Manager Ms. Glaucia Rossi, President
Contact Information
Principal: Mr. Brian C. Abdow, Production Manager
Customer Contact: Ms. Glaucia Rossi, President
Number of Employees


Business Category


Products & Services

Absolute Granite & Design sells the following brand(s): American Standard, Blanco, Caesarstone, Ceramic, Elkay, Frankie, Glass, Grohe, Jado, Kohler, Legacy, Limestone, Marble, Porcelain, Portofino, Quartz, Quartzite, Rohl, Silestone, Slate, Technistone, Toto, Travertine, Viatera, Granite

Absolute Granite & Design offers the following product(s): Engineered Stone Counter Tops, Faucets, Sinks, Tile, Tile Setting Materials, Natural Stone Counter Tops

Hours of Operation
M: 9:00 AM - 6:00 PM
T: 9:00 AM - 6:00 PM
W: 9:00 AM - 6:00 PM
Th: 9:00 AM - 6:00 PM
F: 9:00 AM - 6:00 PM
S: 10:00 AM - 3:00 PM
Su: Closed
H: Closed
Saturday is by appointment.
Refund and Exchange Policy
Unless defective or damaged on delivery, all sales are final. This is due to the fact that we custom manufacture and/or custom design all projects, therefore we cannot re-sell or return products to our suppliers.

In the event of damaged or defective deliveries, we will exchange the materials for like materials. If the materials used are no longer available and a satisfactory replacement cannot be found, we will refund money.

A written information & disclosure statement is provided to all new customers at time of deposit, with counter tops. And a written disclosure statement is provided at time of purchase, with tile. Also a written "defects" disclosure statement is provided with delivery of tile.
Industry Tips
27 Questions For Home Owners Buying Furniture Carpets and Rugs Read Before You Sign
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.