BBB Logo

Better Business Bureau ®
Start With Trust®
Eastern Massachusetts, Maine, Rhode Island and Vermont

BBB Business Review

This Business is not BBB accredited

Absolute Granite & Design

Phone: (978) 369-3055 Fax: (978) 369-1007 19 Craig Rd, Acton, MA 01720 View Additional Email Addresses http://www.AbsoluteGraniteandDesign.com

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Absolute Granite & Design fabricates and installs granite, marble, & other stone countertops. The business provides design and sales for porcelain, glass, ceramic and natural stone tiles. The business states that they will help with the design of your new countertops. Choosing the right color, material and style. The business also states that they will help choose the right color and materials for your backsplash, floor, & shower tiles. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Absolute Granite & Design include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Absolute Granite & Design
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: March 05, 2013 Business started: 02/14/2007 in MA Business started locally: 02/14/2007 Business incorporated: 07/22/2010 in MA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us

Type of Entity

Corporation

Business Management
Mr. Brian C. Abdow, Production Manager Ms. Glaucia Rossi, President
Contact Information
Principal: Mr. Brian C. Abdow, Production Manager
Customer Contact: Ms. Glaucia Rossi, President
Number of Employees

5

Business Category

BATHROOM REMODELING FLOOR COVERINGS-CARPET, LINOLEUM, CERAMIC TILE, & LAMINATE IN-FLOOR HEATING FLOOR MATERIALS COUNTER TOPS SALES COUNTER TOP INSTALLATION COUNTERTOP - FABRICATION GRANITE MARBLE & GRANITE INSTALLATION, STONEWORK FABRICATION KITCHEN & BATH - DESIGN & REMODELING KITCHEN REMODELING KITCHEN ACCESSORIES

Products & Services

Absolute Granite & Design sells the following brand(s): American Standard, Blanco, Caesarstone, Ceramic, Elkay, Frankie, Glass, Grohe, Jado, Kohler, Legacy, Limestone, Marble, Porcelain, Portofino, Quartz, Quartzite, Rohl, Silestone, Slate, Technistone, Toto, Travertine, Viatera, Granite

Absolute Granite & Design offers the following product(s): Engineered Stone Counter Tops, Faucets, Sinks, Tile, Tile Setting Materials, Natural Stone Counter Tops

Hours of Operation
M: 9:00 AM - 6:00 PM
T: 9:00 AM - 6:00 PM
W: 9:00 AM - 6:00 PM
Th: 9:00 AM - 6:00 PM
F: 9:00 AM - 6:00 PM
S: 10:00 AM - 3:00 PM
Su: Closed
H: Closed
Saturday is by appointment.
Refund and Exchange Policy
Unless defective or damaged on delivery, all sales are final. This is due to the fact that we custom manufacture and/or custom design all projects, therefore we cannot re-sell or return products to our suppliers.

In the event of damaged or defective deliveries, we will exchange the materials for like materials. If the materials used are no longer available and a satisfactory replacement cannot be found, we will refund money.

A written information & disclosure statement is provided to all new customers at time of deposit, with counter tops. And a written disclosure statement is provided at time of purchase, with tile. Also a written "defects" disclosure statement is provided with delivery of tile.
Industry Tips
27 Questions For Home Owners Buying Furniture Carpets and Rugs Read Before You Sign
X
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

Industry Tips

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations