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TD Bank, America’s Most Convenient Bank®, is one of the 10 largest banks in the U.S., with more than 25,000 Employees. The Bank offers a broad array of retail, small business and commercial banking products and services to more than 6.5 million Customers through its extensive network of more than 1,250 retail Stores throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida.
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A BBB Accredited Business since
BBB has determined that TD Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for TD Bank include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 969 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Reviews are not used in the calculation of the BBB Rating
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||457|
|Total Closed Complaints||969|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||151|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Federal Deposit Insurance Corporation (FDIC)
15 Braintree Hill Office Park, Braintree MA 02184-0172
Phone Number: (877-275-3342) or TDD: 800-925-4618 or 781-794-5500
The number is 18409.
Type of Entity
Business ManagementMs. Laurie Greczyn, Chairman's Service Center Ms. Mamie Prout, Chairman's Service Center Manager
Number of Employees
BANKS MORTGAGES-LENDER LOANS HOME EQUITY LOANS COMMERCIAL LOANS BANKS-SAVINGS Savings Institutions (NAICS: 522120)
BBB Program Participation
BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.
BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview