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          Bank Five has 1 locations, listed below.

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            • Bank Five

              79 N Main St Fall River, MA 02720-2123

            Business ProfileBank Five

            Bank

            Contact Information

            79 N Main St

            Fall River, MA 02720-2123

            Get Directions
            Visit Website
            Email this Business
            (774) 888-6100

            Business hours

            8:45 AM - 4:00 PM
            Business Hours
            8:45 AM - 4:00 PM
            8:45 AM - 4:00 PM
            8:45 AM - 4:00 PM
            8:45 AM - 4:00 PM
            8:45 AM - 5:00 PM
            Closed
            Closed

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 168

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            79 N Main St, Fall River, MA 02720-2123
            Email this Business
            BBB File Opened:
            6/17/2011
            Years in Business:
            168
            Business Started:
            8/1/1855
            Type of Entity:
            Corporation
            Number of Employees:
            210
            Hours of Operation

            Primary

            M:
            8:45 AM - 4:00 PM
            T:
            8:45 AM - 4:00 PM
            W:
            8:45 AM - 4:00 PM
            Th:
            8:45 AM - 4:00 PM
            F:
            8:45 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ms. Catherine Dillon, Manager
            • Ms. Maria L Urdi, Chief Compliance Officer
            • Ms. Anne P Tangen, President/CEO
            Contact Information

            Principal

            • Ms. Maria L Urdi, Chief Compliance Officer
            • Ms. Anne P Tangen, President/CEO

            Customer Contact

            • Ms. Catherine Dillon, Manager
            • Ms. Maria L Urdi, Chief Compliance Officer
            • Ms. Anne P Tangen, President/CEO
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to choose a new bank or credit union

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Shahaf A

            07/15/2021

            I've been using BankFive for several years. It was a good bank until about a month ago when I attempted to move $6000 to an external account. The transfer was declined (without an explanation) and at that point the money was "missing in action" - it never landed in the target account and it also wasn't credited back to the BankFive account. It took 3-4 weeks for me to get my money back (June 21 => July 15) during which I called BankFive support multiple times and spent hours on the phone trying to chase back my money. It also included many instances where the customer support team promised a response and didn't follow up. The problem was only resolved when I pestered them to credit me the money while they work to get it back from the 3rd party that handles external transfers.I definitely suggest caution when using the External Transfer, but based on the customer support experience, I would suggest caution using Bank Five altogether.

            Bank Five Response

            07/16/2021

            Hi Shahaf,We apologize for the service failure you experienced and appreciate your patience with us while we worked through the issue. We want to grow from our mistakes, and appreciate the feedback you have provided. We have been educated on the new process for getting returns back from our vendor, as there was a process change that we were not made aware of. This is not an excuse, or an acceptable way for you to have been treated while trying to recover your funds. Weve addressed internally the communication gaps you experienced, and have plans in place to eliminate lack of communication going forward. Please accept our sincere apology for letting you down. We hear you and acknowledge that we could have done better. We promise that we are doing everything we can to not allow this to happen again.Best,BankFive

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