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BBB Accredited Business sinceAdditional Locations
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Wicked Good Cupcakes, LLC is a gourmet baking company. The business services include but are not limited to are gourmet cupcakes, cupcakes in a jar, corporate functions, weddings, birthdays, showers and more.
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A BBB Accredited Business since
BBB has determined that Wicked Good Cupcakes, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
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Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Scott Noonan, Operating Manager Ms. Tracey Noonan, Owner
Number of Employees
BAKERS-RETAIL GIFT BASKETS & PARCELS BAKERS-PASTRY SHOP WEDDING CAKES GOURMET CORPORATE GIFTS Retail Bakeries (NAICS: 311811)
Hours of Operation
|M||:||10:00 AM - 9:00 PM|
|T||:||10:00 AM - 9:00 PM|
|W||:||10:00 AM - 9:00 PM|
|Th||:||10:00 AM - 9:00 PM|
|F||:||10:00 AM - 9:00 PM|
|S||:||10:00 AM - 9:00 PM|
|Su||:||12:00 PM - 7:00 PM|
Service AreaWicked Good Cupcakes, LLC provides their services in ALABAMA, ALASKA, AMERICAN SAMOA, ARIZONA, ARKANSAS, CALIFORNIA, COLORADO, CONNECTICUT, DELAWARE, DISTRICT OF COLUMBIA, FLORIDA, GEORGIA, GUAM, HAWAII, IDAHO, ILLINOIS, INDIANA, IOWA, KANSAS, KENTUCKY, LOUISIANA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSISSIPPI, MISSOURI, MONTANA, NEBRASKA, NEVADA, NEW HAMPSHIRE, NEW JERSEY, NEW MEXICO, NEW YORK, NORTH CAROLINA, NORTH DAKOTA, OHIO, OKLAHOMA, OREGON, PENNSYLVANIA, PUERTO RICO, RHODE ISLAND, SOUTH CAROLINA, SOUTH DAKOTA, TENNESSEE, TEXAS, UTAH, VERMONT, VIRGIN ISLANDS, VIRGINIA, WASHINGTON, WEST VIRGINIA, WISCONSIN, WYOMING.
Industry TipsPlanning a Wedding - 5 Tips - Video
Customer Review Rating plus BBB Rating Summary
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Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I originally wanted to try these cupcakes as they were featured on ***'s show ***** ****. The product was highly rated by the people on the show and I had trusted their opinions. Firstly, they took way too long to ship out, but they also had advised their customers of the wait and I felt that that was o.k. When I finally received the cakes, they had no internal seal on them (being a food product I found this very strange) as well as no nutritional facts as every food product I have had normally has this on the product wrapping. No being through all this, I found the cakes to be stale, hard and not fresh at all. When I notified the company of this, they agreed to send me 2 replacement cakes no charge, however, after waiting an additional week, they too were stale, hard and tasted old. Additionally, I had ordered 8 cupcakes, not the 2 they sent me as "replacements" Additionally, I had also advised them the ONLY cupcakes that were fresh were the chocolate lab cupcakes. In my opinion, they did not even make a valid effort to try and rectify the situation (sending me 1/4 the order as replacements is not correcting the issue, especially when I specifically stated that ALL BUT THE CHOCLATE LAB CUPCAKES WERE STALE). Other customers have similar complaints with this company as well. I will never order from this company again.
Desired Settlement: It is fairly obvious this company doesn't care about their customers and their concerns and if they do, made a very poor effort and rectifying my problem. I live 3000 miles from ****** and they were aware of this when I ordered the item. It is the responsibility of the merchant to insure that the products they are selling of high quality and that they arrive in fresh condition WHEREEVER they are shipped to REGARDLESS of destination. If they can't provide a high quality product to the location they ship to, they shouldn't ship to that location!
Business Response: We're terribly sorry that the you were not satisfied with the outcome of your order. I took a look at your original order as well as the follow ups you had with *** from our customer service team. It looks like you placed your original order on Wednesday 5/13 at approximately 11:46pm. Any orders placed on our site by 4pm EST are eligible to ship the next business day, but since your order was placed at 11:46pm, the soonest option to ship would have been Friday 5/15. Since UPS does not do weekend deliveries, that meant the earliest we would be able to get your package to you would have been Monday 5/18, but the cost would have been high as this would require next day air shipping from UPS. It looks like you chose a more economical option of having it arrive on Thursday 5/21 (shipping out on Monday 5/18). This is why we give our customers the option of choosing the arrival date. This way, they can choose the date that works best for them and choose a price that's appropriate.As far as the jars being sealed. They are hand sealed not machine sealed. We do not but a safety seal on the jars as the boxes that contain them are sealed thereby eliminating the need to seal the jars individually.I took a look at your email trail with *** and it looks like you both had agreed upon the re-shipping of the 2 jars. Perhaps there was a misunderstanding on our part and for that I apologize. In any event, I understand that you were not happy with the reship either. We guarantee 100% customer satisfaction with all the products that we send so I will happily issue you a full refund on your entire original order. Once again, I'm terribly sorry that you had a less than satisfactory experience.Thanks,*****
Customer Reviews Summary