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            Business ProfileSummer Infant

            Baby Accessories

            Contact Information

            1275 Park East Dr

            Woonsocket, RI 02895-6185

            Get Directions
            Visit Website
            (401) 671-6550

            Customer Reviews

            1/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            26 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            1275 Park East Dr, Woonsocket, RI 02895-6185
            BBB File Opened:
            1/1/2006
            Years in Business:
            18
            Business Started:
            1/1/2006
            Business Incorporated:
            8/21/2006
            Type of Entity:
            Corporation
            Number of Employees:
            178
            Alternate Business Name
            • Summer Infant (USA)
            Business Management
            • Mr. Mark Messner, President
            • Ms. Melisa A Forget, Consumer Consultant
            Contact Information

            Principal

            • Mr. Mark Messner, President

            Customer Contact

            • Ms. Melisa A Forget, Consumer Consultant
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            26 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/27/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Someone purchased a potty for me 6 months ago, and I didn't need it yet. So today I opened it and it's missing parts, which they won't replace without proof of purchase, which I don't have because I didn't buy it, and even if I did the warranty is up. It's missing the most important part and won't work without it, and they wouldn't even give me an option to buy the missing part and hung up on me.
            Read More
            Read 25 More Complaints

            Customer Reviews

            12 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Igor S

            02/05/2024

            The front wheel snapped when I hit a bump on the sidewalk after only 7 months. When I called support to get a replacement wheel I was told that they didn't have the part and they didn't know when they'd get it. When I said it was barely used and what I should do with it I was told to discontinue use. Had I know this was th level of quality and support never would have bought.

            Summer Infant Response

            02/06/2024

            Hello ****,

            Thank you for contacting Summer Infant regarding your Stroller.  We are sorry to hear you are having a problem with your Summer Infant Stroller. 

            All of our Strollers are covered under a ninety-day (limited) warranty from original date of purchase with a copy of the receipt from one of our retailers. Outside the 90-day warranty, we do not offer replacement parts for purchase.

            We apologize for any inconvenience but appreciate your feedback.

            Thank you,

            ******

            Read 11 More Customer Reviews

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

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