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Description

AAA Southern New England (also known as AAA Insurance Agency and AAA Travel Agency) is a motoring and travel association. The organization is a civic, not for profit, tax paying club with two purposes: to work on behalf of all motorists in legislative, safety and travel matters, and to provide auto and travel services to members for an annual membership dues fee.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that AAA Northeast meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for AAA Northeast include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 87 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

87 complaints closed with BBB in last 3 years | 24 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 4
Delivery Issues 4
Guarantee/Warranty Issues 2
Problems with Product/Service 63
Total Closed Complaints 87

Customer Reviews Summary Read customer reviews

12 Customer Reviews on AAA Northeast
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 12

Additional Information

BBB file opened: May 15, 1960 Business started: 01/01/1924 in MA Business incorporated 01/01/1924 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Division of Insurance
1000 Washington Street Suite 810, Boston MA 02118-2208
http://www.mass.gov/ocabr/government/oca-agencies/doi-lp/
Phone Number: (877)-563-4467 or (617) 521-7794 or (617) 521-7490 (TTD/TDD)
Fax Number: 617-753-6830
doicss.mailbox@state.ma.us

Type of Entity

Corporation

Business Management
Mr. Lloyd P. Albert, Senior Vice President
Contact Information
Customer Contact: Mr. Lloyd P. Albert, Senior Vice President
Customer Contact: Ms. Rachel Fanara, Admin Asst Member Relations
Customer Contact: Ms. Bethany McGregor , Supervisor Member Relations
Number of Employees

430

Business Category

AUTOMOBILE-ROADSIDE ASSISTANCE TRAVEL AGENCIES & BUREAUS INSURANCE FINANCIAL SERVICES CLUBS-AUTOMOBILE General Automotive Repair (NAICS: 811111)

Products & Services

AAA Northeast sells the following brand(s): AAA Auto insurance, AAA Deliveries, AAA Financial Services, AAA Wireless

AAA Northeast offers the following product(s): Auto Glass Repair, Auto Glass Replacement, Battery Replacement, Battery Tender, Battery Warenty, Road Side Assistance

Method(s) of Payment
Cash
Check
Bank Debit
Visa
MasterCard
Refund and Exchange Policy
This company states that their refund policy is as follows: AAA.COM* REFUND/EXCHANGE POLICIESFOR MAGELLAN® GLOBAL POSITIONINGSYSTEM (GPS) PRODUCTS(*Note: Refunds and exchanges of Magellan® GPS products purchased at a branch cannot be processed online. The policies below may vary from the Refund and Exchange Policies for Magellan® GPS Products Purchase at an AAA Southern New England Branch.)You may request a refund or exchange of a Magellan® GPS product purchased online at AAA.com by following the instructions below. Please note that the following terms and conditions apply to your online purchase of any Magellan® GPS product from AAA Southern New England. Should you fail to comply with these terms and conditions, your ability to return the GPS for a refund or exchange may be prohibited.Refunds and Exchanges requested within 30 days:1. We reserve the right to deny a refund or exchange of any Magellan® GPS product not in compliance with this policy.2. Refunds or exchanges must be requested within 30 days from the original date of purchase as shown on the confirmation receipt provided to you at the time of your purchase.3. All Magellan® GPS products being returned for a refund or exchange must contain the following:a. A Return Authorization Number (“RAN”) which you must obtain from AAA by calling 1-800-222-4242 ext 2137. You must provide the RAN with your return.b. A copy of your confirmation receipt evidencing the original date of purchase, which was provided to you by email at the time of your purchase.c. All original packaging and in the original condition, including all accessories.4. All items purchased online must be returned to: Teledynamics, LLC, Attn: Returns/RA#12345, 2200 Wheless Lane, Austin, TX 78723.5. All products being returned for a refund or exchange must be postmarked within 30 days from your original date of purchase as shown on your confirmation receipt.6. Shipping: You are solely responsible for all shipping costs associated with the return of the Magellan® GPS product for which you are seeking a refund/exchange to Teledynamics®. For an exchange, you are also solely responsible for all shipping costs associated with the return of a Magellan® GPS product to you. All Magellan® GPS products must be shipped to Teledymanics® using a reputable shipping carrier, must be adequately insured to full value of the Magellan® GPS product (and accessories), and all shipments must be require a signature by Teledynamics®.7. Personal Data: Please remove all personal data (e.g., home address, favorites) from the Magellan® GPS unit prior to seeking a refund or exchange. AAA Southern New England is not responsible for any personal data left on or in a Magellan® GPS product that is being returned for a refund or exchange.8. If you are seeking a refund of Magellan® GPS Product and if it is determined that you are eligible for a refund, please be aware that you will experience a delay in the receipt of your original purchase price until AAA Southern New England receives written confirmation from Teledynamics of their receipt of your return. You will receive your refund of the original purchase price in the same form of payment as your original purchase (for example, if your original purchase was made with a credit card, your refund will be posted as a credit to that credit card). Note: you will not receive a refund of any shipping costs.2Refunds and Exchanges after 30 days:After 30 days from the original date of purchase, you are required to contact the Magellan® GPS supplier/manufacturer directly at www.magellangps.com or contact MiTac Digital Corp., d/b/a Magellan®, currently located at 471 El Camino Real, Santa Clara, CA 95050 (1-800-707-9971) for a resolution by MiTac d/b/a Magellan®. It is strongly recommended that prior to your online purchase, you visit www.magellangps.com for further information on the manufacturer’s warranty. AAA Southern New England will not handle any refund or exchange of any Magellan® GPS product after 30 days from the original date of purchase.Additional Restrictions Applicable to All Refunds or Exchanges:AAA Southern New England is not responsible, financially or otherwise, for any Magellan® GPS product that is:1. Returned after 30 days from the original date of purchase2. Returned without a RAN3. Not returned in its original condition (i.e. damaged, scratched or altered in any way)4. Missing accessories5. Missing the confirmation receipt evidencing the original date of purchase6. Not shipped using a reputable shipping carrier7. Not adequately insured for the full value of the Magellan® GPS product (and accessories)8. Sent without requiring a signature upon the GPS product’s return to Teledynamics®.Products sold through AAA Southern New England are serviced and supported exclusively by the products’ manufacturers in accordance with any terms and conditions packaged with the products.Other Terms and Conditions AAA Southern New England reserves the right to change these Refund/Exchange Policies and any Terms and Conditions of Sale at AAA Southern New England at any
Service Area
AAA Northeast provides their services in CONNECTICUT , MASSACHUSETTS & RHODE ISLAND.
New England, Connecticut, Massachusetts, Rhode Island
Alternate Business Names
AAA Financial Services AAA Insurance Agency AAA Membership Services-Extended Warranty AAA Travel Agency
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Customer Review Rating plus BBB Rating Summary

AAA Northeast has received 4.5 out of 5 stars based on 12 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.