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BBB Accredited Business since

Sterling Autobody Centers

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Phone: (800) 653-5310 9 Tech Circle, Natick, MA 01760 http://www.sterlingautobody.com

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Description

Sterling Autobody Centers provides collision auto body repair services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sterling Autobody Centers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Sterling Autobody Centers include:

  • 34 complaints filed against business

Factors that raised the rating for Sterling Autobody Centers include:

  • Length of time business has been operating.
  • Response to 34 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

34 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 31
Total Closed Complaints 34

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Sterling Autobody Centers
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 7

Additional Information

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BBB file opened: July 17, 2007 Business started: 09/01/1997 in MA Business incorporated: 09/01/1997 in MA
Type of Entity

Corporation

Business Management
Mr. Nicholas Notte, President Mr. Tony Giannola, CFO
Contact Information
Principal: Mr. Nicholas Notte, President
Number of Employees

1,200

Business Category

AUTOMOBILE REPAIRING & SERVICE AUTOMOBILE BODY REPAIRING & PAINTING AUTOMOBILE REPAIRING COLLISION General Automotive Repair (NAICS: 811111)

Method(s) of Payment
Visa
MasterCard
American Express
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Industry Tips
Automatic Transmissions Automobile Body Repairing & Painting Automobile Repair and Services Automobile Repairs & Services - 5 Tips - Video
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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