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BBB Business Review

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BBB Accredited Business since

Stephen's Auto Repair

Phone: (781) 270-6545 118 Cambridge Street, Burlington, MA 01803 http://www.stephensautorepair.com



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Description

Stephen's Auto Repair and the team of factory trained Master Certified technicians provides automobile repair services that specializes in preventative maintenane to lower the total cost of ownership. From batteries and tires to lights and wipers, Stephen's carries a complete line of quality replacement parts, which meets or exceeds the original manufacturer's specifications. Stephen's Auto Repair is a certified emission repair shop, with the expertise to repair your failed state inspection for both emissions and safety failures.



BBB Accreditation

A BBB Accredited Business since

BBB has determined that Stephen's Auto Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Stephen's Auto Repair include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Stephen's Auto Repair
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 22, 2006 Business started: 01/01/1996 in MA Business incorporated 01/01/2001 in MA
Type of Entity

Corporation

Business Management
Mr. Stephen DeSimone, Owner
Contact Information
Principal: Mr. Stephen DeSimone, Owner
Number of Employees

4

Business Category

AUTOMOBILE REPAIRING & SERVICE AUTOMOBILE PARTS & SUPPLIES-USED & REBUILT AUTOMOBILE PARTS & SUPPLIES-NEW AUTOMOBILE OIL & LUBE SERVICES AUTOMOBILE ELECTRIC SERVICE AUTOMOBILE DIAGNOSTIC SERVICE AUTOMOBILE AIR CONDITIONING EQUIPMENT AUTO REPAIRING-FOREIGN TRANSMISSIONS-AUTOMOBILE MUFFLERS & EXHAUST SYSTEMS-ENGINE BRAKE SERVICE AUTOMOBILE TUNE UPS AUTOMOBILE REPAIRING & SERVICE-SPRINGS & SUSPENSIONS AUTOMOBILE REPAIRING & SERVICE EQUIPMENT & SUPPLIES General Automotive Repair (NAICS: 811111)

Hours of Operation
M: 7:30 AM - 5:00 PM
T: 7:30 AM - 5:00 PM
W: 7:30 AM - 5:00 PM
Th: 7:30 AM - 5:00 PM
F: 7:30 AM - 5:00 PM
S: Closed
Su: Closed
Method(s) of Payment
Visa
MasterCard
American Express
Discover
Refund and Exchange Policy
The Business states: AAA Certified Repair, 1 year 12,000 mile warranty, quality rebuilt engines with 3 year warranty
Service Area
Stephen's Auto Repair provides their services in BEDFORD, BURLINGTON, HANSCOM AFB, READING, STONEHAM, WINCHESTER & WOBURN, MA.
Industry Tips
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.