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BBB Business Review

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BBB Accredited Business since

State Automotive Repair

Phone: (978) 465-9833 Fax: (978) 462-8051 196 Route 1, Newburyport, MA 01950 http://www.StateAutomotive.com


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Description

State Automotive Repair is an Automotive Car and Truck Repair facility. State Automotive Repair is open 6 days per week, Monday-Friday 7am-6pm, and on Saturday from 8am-3pm. The company was established in 1988 and incorporated in Massachusetts in 2004.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that State Automotive Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for State Automotive Repair include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on State Automotive Repair
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 26, 2003 Business started: 01/01/1988 in MA Business incorporated 01/07/2016 in MA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Andrew J. de Bernardo, Owner
Contact Information
Principal: Mr. Andrew J. de Bernardo, Owner
Number of Employees

3

Business Category

AUTOMOBILE REPAIRING & SERVICE AUTOMOBILE OIL & LUBE SERVICES MUFFLERS & EXHAUST SYSTEMS-ENGINE AUTOMOBILE DIAGNOSTIC SERVICE ALTERNATORS & GENERATORS-AUTOMOTIVE TIRE DEALERS AUTO REPAIRING-FOREIGN AUTO REPAIR - SUSPENSION AUTO REPAIR - SHOCKS AUTO REPAIR - TUNE-UP AUTO REPAIR - STEERING & SUSPENSION AUTO REPAIR - POWER STEERING AUTO - FLEET SERVICE AUTO - FLEET MAINTENANCE AUTO REPAIR - MAINTENANCE ALTERNATORS & GENERATORS - AUTO REPAIR AUTOMOBILE WHEEL ALIGNMENT & AXLE SERVICING AUTOMOBILE TUNE UPS AUTOMOBILE REPAIRING & SERVICE-SPRINGS & SUSPENSIONS General Automotive Repair (NAICS: 811111)

Products & Services

State Automotive Repair sells the following brand(s): BlueRhino Propane, Britto Ice, Coca Cola Products, Mobil 1 Synthetic Oils, Mobil 5000 Oils, Mobil Gasoline (Regular, Special, & Super), Most Manufacturer Specific (OE) Transmission Fluids, Most Manufacurer Specific (OE)Coolants, Startron Fuel Streatment

State Automotive Repair offers the following product(s): Automotive Fluids, Automotive Repairs, Gasoline, Ice, Propane Refills, Startron Fuel Streatment, Typical Convenience Store Items

Method(s) of Payment

Cash
Check
Visa
MasterCard
Discover
American Express
Voyager
W
right Express
Synchrony Private Label Cards - NAPA, Midas, etc.
Most Fleet Cards

Refund and Exchange Policy
The business states most automotive repairs come with a 24 month or 24,000 mile warranty. Part warranties supersede standard warranty. All warranty work must be performed at our facility, and cannot exceed cost of original repair. Used parts and parts provided by customer carry no labor or part warranty unless otherwise specified or agreed upon in writing before repair performed.
Service Area
State Automotive Repair provides their services in SEABROOK, NH.State Automotive Repair provides their services in AMESBURY, BYFIELD, GEORGETOWN, HAVERHILL, IPSWICH, NEWBURY, NEWBURYPORT, ROWLEY, SALISBURY, SALISBURY BCH, SALISBURY BEACH, TOPSFIELD & WEST NEWBURY, MA.
Alternate Business Names
State Automotive Repair, LLC
Industry Tips
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.