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BBB Accredited Business since

Joe's Auto & Towing LLC

Phone: (978) 490-3410 Fax: (978) 496-1857 496 Groton Road Unit 4, Westford, MA 01886 http://www.joesautoandtowingma.com



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Description

Joe's Auto & Towing LLC specializes in all aspects of auto service and repair, including oil changes. Over the past couple years, Joe's Auto & Towing LLC has expanded into the towing field and we are proud to partner with AAA as well as the Westford Police Department providing emergency road side towing an assistance.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Joe's Auto & Towing LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Joe's Auto & Towing LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

18 Customer Reviews on Joe's Auto & Towing LLC
Customer Experience Total Customer Reviews
Positive Experience 18
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 18

Additional Information

BBB file opened: January 16, 2013 Business started: 01/01/2010 in MA Business incorporated 06/17/2015 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

The Executive Office of Environmental Affairs Of Massachusetts
100 Cambridge Street, Suite 900, Boston MA 02114
http://www.mass.gov/eea/
Phone Number: 617-626-1000
Fax Number: (617) 626-4900
env.internet@state.ma.us
The number is Cert# 31704.

United States Department of Transportation
1200 New Jersey Ave, SE, Washington DC 20590
http://www.dot.gov/
Phone Number: 202-366-4000 / TTY = 1-800-877-8339 or 855-368-4200
The number is 2367694.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Joe Ferreira, Co-Owner Ms. Joyce Ferreira, Co-Owner
Contact Information
Principal: Mr. Joe Ferreira, Co-Owner
Principal: Ms. Joyce Ferreira, Co-Owner
Number of Employees

3

Business Category

AUTOMOBILE REPAIRING & SERVICE BRAKE SERVICE TRANSMISSIONS-AUTOMOBILE TOWING-AUTOMOTIVE TIRE DEALERS MUFFLERS & EXHAUST SYSTEMS-ENGINE AUTOMOBILE WHEEL ALIGNMENT, FRAME & AXLE SERVICING AUTOMOBILE WHEEL ALIGNMENT & AXLE SERVICING AUTOMOBILE TUNE UPS AUTOMOBILE REPAIRING & SERVICE-SPRINGS & SUSPENSIONS AUTOMOBILE OIL & LUBE SERVICES AUTOMOBILE ELECTRIC SERVICE AUTOMOBILE DIAGNOSTIC SERVICE General Automotive Repair (NAICS: 811111)

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: 8:00 AM - 12:00 PM
Su: Closed
H: Closed
Method(s) of Payment
MasterCard
Visa
Discover
Cash
Checks
Service Area
Joe's Auto & Towing LLC provides their services in CHELMSFORD, GROTON, KATES CORNER, LOWELL, S CHELMSFORD, TYNGSBORO & WESTFORD, MA.
Industry Tips
Automatic Transmissions Automobile Body Repairing & Painting Automobile Repair and Services Automobile Repairs & Services - 5 Tips - Video Buying a New Car Read Before You Sign Towing Services

Customer Review Rating plus BBB Rating Summary

Joe's Auto & Towing LLC has received 5 out of 5 stars based on 18 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.