Business ProfileforHans Imports

I have previously had a bad experience with this business back in 2021. But this time, in 2023 it is worse. I have a **** VW Beetle that was leaking oil. Back in 2021 he repaired the leak satisfactorily. But there were unacceptable delays on his part and his prices are outrageous. But he did say he guaranteed his work. In December of 2022 it began leaking oil again badly. I contacted him and I was told that if it was something he did, he would repair it for free. So, I had to take the chance and had it towed there. I told him I was in no hurry because it was wintertime. Last March I contacted him and asked when he could get to it, and he said around the middle of April. Three weeks from the middle of April, he still hadn't looked at it. As it turns out, the problem was not his fault, it was something else. He told me several times he would come up with an estimate before he began the work so I wouldn't be surprised when the work was completed. I never saw an estimate nor was I even offered one verbally. Also, I never signed an agreement nor was I offered one. He charged me $4200 for the repair which consisted of replacing an oil cooler and several other inexpensive parts. Needless to say, I was shocked beyond belief. I believe he is retaliating against me because of bad but truthful review gave him on ****** from 2021. Of course, I have to pay his outrageous fee or I don't get my car back.