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BBB Accredited Business since

Hans Imports, Inc.

Phone: (401) 295-7785 Fax: (401) 295-2084 7275 Post Rd, N Kingstown, RI 02852 http://www.hansimportsanddomestic.com


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Description

Han's Imports is a preventive maintenance and automotive repair center that performs services imported and domestic vehicles. The company states the services they provide consist of the following: distributorless ignition, fuel Injection, ignition wires & cables, Oil Change Services, lube, and filter spark plug, VW/Audi Specialist, Diesel Service and Repair, Domestic Service and Repair, Asian Service and Repair, High Performance/Motorsport, Service and Repair, Vehicle Evaluation, State Inspections, Alignment, Steering and Suspension Service and Repair, Exhaust, ALL Manufacturers Mileage Service(s), Fuel Injection Service, Brakes, Engine Tuning, Timing Belt Replacement, and General Maintenance.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hans Imports, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Hans Imports, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Hans Imports, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: June 16, 2004 Business started: 01/01/1981 in RI Business incorporated 03/23/1983 in RI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Rhode Island Department of Business Regulation
1511 Pontiac Avenue, Cranston RI 02920
http://www.dbr.state.ri.us/divisions/commlicensing
Phone Number: 401-462-9500
Fax Number: 401-462-9532
RacingAthleticsInquiry@dbr.ri.gov

Type of Entity

Corporation

Business Management
Mr. Omar Martin, President
Contact Information
Principal: Mr. Omar Martin, President
Number of Employees

3

Business Category

AUTOMOBILE REPAIRING & SERVICE AUTOMOBILE WHEEL ALIGNMENT, FRAME & AXLE SERVICING AUTOMOBILE TUNE UPS AUTOMOBILE REPAIRING-EXOTIC & EUROPEAN CARS AUTOMOBILE REPAIRING & SERVICE-SPRINGS & SUSPENSIONS AUTOMOBILE PURCHASING CONSULTANTS AUTOMOBILE OIL & LUBE SERVICES AUTOMOBILE INSPECTION STATIONS AUTOMOBILE DIAGNOSTIC SERVICE General Automotive Repair (NAICS: 811111)

Products & Services

Hans Imports, Inc. sells the following brand(s): Akebono, ATE, Bilstien, Bosal, Bosch, Brembo, K&N, Koni, KYB, Lemforder, Mann, Meyle, NAPA, Pagid, Sachs, Scan-Tech, Textar, TRW, Valeo, Vemo, Victor Reinz, Zimmermann

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
Method(s) of Payment
Cash
Visa
MasterCard
Discover
American Express
Refund and Exchange Policy
The business states they offer a 12 Month/12,000 Mile Nationwide Warranty
Service Area
Hans Imports, Inc. provides their services in N KINGSTOWN & NORTH KINGSTOWN, RI.
Alternate Business Names
Hans Imports and Domestic
Industry Tips
Automatic Transmissions Automobile Body Repairing & Painting Automobile Repair and Services Automobile Repairs & Services - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Hans Imports, Inc. has received 4.4 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.