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BBB Business Review Reliability Report for
Boch Enterprises

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Business Contact & Profile


Business Contact & Profile

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ID: 111286
Business Name:
Boch Enterprises
Boch Automotive
Boch Automotive Service
Boch Collision Center
Boch Honda
Boch Luxe
Boch New To You
Boch Rent-A-Car
Boch Rent-A-Car South
Boch Toyota
Boch Toyota South
Ferrari of New England
Maserati of New England
Business Address: 95 Morse Street
Norwood, MA 02062
See the location on a Mapquest Map
See the location on a Google Map
Original Business Start Date: 12/31/1970
Local Business Start Date: 12/31/1970
Type of Entity: Corporation
Incorporated: 1970 in MA
Principals:
Jim Carroll, CAO
Ernie Boch Jr., Principal
Customer Service Contact:
Jim Carroll, CAO
Number of Employees: 630
Phone Number:
(781) 255-6040
(866) 492-2621
Fax Number:
(781) 255-3004
Email Address:
service@BOCHscion.com
BBB Accreditation: This business is not a BBB Accredited Business

Type of Business:
AUTOMOBILE REPAIRING & SERVICE
Website Address:

http://www.boch.com

BBB Rating

BBB Rating

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Based on BBB files, this business has a BBB Rating of B on a scale from A+ to F. Reason for this B rating include:

  • Government action(s) against business

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Business Management

Mr. Ernie Boch Jr., Principal
Mr. Jim Carroll , CAO
Mr. Michael Shafman , Vice President of Operations

Industry Tips

Industry Tips

Car Repairs

BBB Accreditation

This business is not a BBB Accredited Business.

Government Action(s)

Massachusetts Attorney General vs. Boch Enterprises

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

on 7/31/2009 the Massachusetts Attorney General's Office reached an agreement with Boch Imports, Inc. resolving allegations that the automobile dealer used deceptive prices in its print, television, and radio advertisements. The Attorney General’s Office filed an Assurance of Discontinuance in Suffolk Superior Court under the Consumer Protection Act and Boch has agreed to change its advertising practices and to pay $55,000 in civil penalties and costs and $55,000 to the Local Consumer Aid Fund.  

Click here for more information

Advertising Review

BBB has no information regarding advertising review at this time.

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Customer Complaint History

Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 79 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 79 complaint(s) closed in the last 36 months, 42 were closed in the last 12 months.

These complaints concerned:

2 regarding Advertising Issues
7 regarding Contract Issues
11 regarding Credit, Billing or Collection Issues
10 regarding Customer Service Issues
2 regarding Delivery Issues
2 regarding Guarantee or Warranty Issues
3 regarding Product Quality Issues
10 regarding Refund or Exchange Issues
5 regarding Repair Issues
19 regarding Sales Practice Issues
8 regarding Service Issues

These complaints were closed as:

21 Administratively Closed
58 Resolved


 

Positive Customer Feedback

Positive Customer Feedback

 

Additional Locations & Phone Numbers

Boch Collision Center
Route 1 "On The Automile"
1201 Boston/Providence Highway
Norwood, MA 02062
Parts Phone:  781-255-6251
Fax:  781-255-6254

Boch Honda
Route 1 "On The Automile"
279 Boston/Providence Highway
Norwood, MA 02062
Sales Phone:  781-619-6000
Service Phone:  781-619-6776
Parts Phone:  781-619-6790
Fax:  781-619-6767

Boch Luxe
Route 1
101 Washington St.
Foxboro, MA 02035
Sales Phone:  781-619-6977
Service Phone:  781-619-6979
Parts Phone:  781-619-6978
Fax:  508-543-0116

Boch New to You
Route 1 "On The Automile"
279 Boston/Providence Highway
Norwood, MA 02062
Sales Phone:  781-762-7200
Service Phone:  781-255-6171
Fax:  781-255-6214

Boch Rent-A-Car
Route 1 "On The Automile"
859 Boston/Providence Highway
Norwood, MA 02062
Parts Phone:  781-255-6180
Fax:  781-255-6469


Boch Toyota
Route 1 "On The Automile"
277 Boston/Providence Highway
Norwood, MA 02062 
Sales Phone: 781-769-8100
Service Phone: 781-255-6040 
Parts Phone: 781-255-6029
Fax: 781-255-6021 

Boch Toyota South
Route 1
620 South Washington Street
North Attleboro, MA 02760
Sales Phone:  508-699-7551
Service Phone:  508-699-7551
Parts Phone:  800-231-0002
Fax:  508-699-0509

Ferrari of New England
Route 1
101 Washington St.
Foxboro, MA 02035
Sales Phone:  781-619-6977
Service Phone:  781-619-6979
Parts Phone:  781-619-6978
Fax:  508-543-0116

Maserati of New England
Route 1
101 Washington St.
Foxboro, MA 02035
Sales Phone:  781-619-6977
Service Phone:  781-619-6979
Parts Phone:  781-619-6978
Fax:  508-543-0116

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BBB Copyright and Reporting Policy

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BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

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ID: 111286

Report as of: 2/9/2010
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