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This Business is not BBB accredited

Auto Trend

Phone: (781) 618-1970 Fax: (781) 618-1975 118 Union Street, Randolph, MA 02368 http://www.autotrendcarcare.com View Additional Web Addresses

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Description

Auto Trend, a full-service preventive maintenance and automotive repair center. We perform high quality, guaranteed service you can trust at a fair price. We repair domestic and foreign vehicles and are your best choice for scheduled maintenance of your car, SUV, truck and fleet vehicles.

Auto Trend is family owned and operated and we use the latest diagnostic equipment to guarantee your vehicle is serviced correctly while maintaining your manufacturer's warranty. We only use quality replacement parts, and our technicians are ASE-certified.

Services We Offer: Air Conditioning Service, Batteries, Belts and Hose Inspection, Brake Service & Systems, Computerized Engine Analysis, Cooling System Maintenance, CV & Drive Axle, Emissions Testing, Exhaust, Fuel Injection Service, Headlight Restoration Oil, Lube, and Filter, Paintless Dent Removal, Roadside Assistance, Shocks and Struts, State Inspections,T ire Replacement, Tire Rotation, Towing, Transmission Maintenance, Wheel Alignment, Wheel Balance, Windshield Repair.

Auto Trend also sells preowned cars and trucks.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Auto Trend include:

  • Length of time business has been operating
  • Failure to respond to 1 complaint filed against business

Factors that raised the rating for Auto Trend include:

  • Complaint volume filed with BBB for business of this size.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Auto Trend
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

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BBB file opened: April 20, 2012 Business started: 01/26/2010 in MA Business incorporated: 01/26/2010 in MA
Type of Entity

Corporation

Business Management
Mr. Mario Martin, President Mr. Paul Martin, Service Manager
Contact Information
Principal: Mr. Mario Martin, President
Principal: Mr. Paul Martin, Service Manager
Number of Employees

13

Business Category

AUTOMOBILE REPAIRING & SERVICE TRUCK DEALERS-USED TRUCK REPAIRING & SERVICE BRAKE SERVICE AUTOMOBILE REPAIRING-EXOTIC & EUROPEAN CARS WINDSHIELD WIPERS TIRE REPAIR TIRE DEALERS AUTOMOBILE TUNE UPS AUTOMOBILE REPAIRING & SERVICE-SPRINGS & SUSPENSIONS AUTOMOBILE OIL & LUBE SERVICES AUTOMOBILE INSPECTION STATIONS AUTOMOBILE ELECTRIC SERVICE AUTOMOBILE DIAGNOSTIC SERVICE AUTOMOBILE DEALERS-USED CARS AUTOMOBILE AIR CONDITIONING EQUIPMENT AUTOMOBILE BODY REPAIRING & PAINTING

Products & Services

Auto Trend sells the following brand(s): Bridgestone, Continental, Delta, Firestone, Goodyear, Michelin, Pirelli, Yokohama

Hours of Operation
M: 7:30 AM - 7:00 PM
T: 7:30 AM - 7:00 PM
W: 7:30 AM - 7:00 PM
Th: 7:30 AM - 7:00 PM
F: 7:30 AM - 7:00 PM
S: 7:30 AM - 6:00 PM
Su: 7:30 AM - 5:00 PM
Method(s) of Payment
Cash
Check
Money Order
MasterCard
Visa
American Express
Discover
PayPal
Automatic Bank Withdrawal
Refund and Exchange Policy
The Business states:
Auto repairs, 3 years or 36,000 miles nation wide.
Auto sales get the Massachusetts guarantee additional garantee's are available.
Auto sales return, Massachusetts lemon law
Alternate Business Names
Auto Trend Car Care Auto Trend, Inc.
Industry Tips
Automatic Transmissions Automobile Body Repairing & Painting Automobile Repair and Services Automobile Repairs & Services - 5 Tips - Video Buying a New Car Buying a Used Car Finding a Reliable Used Car - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Auto Trend has received 1.23 out of 5 stars based on 1 Customer Reviews and a BBB Rating of D-.

BBB Customer Review Rating plus BBB Rating Overview
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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