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Find a Location

Alewife Automotive has 1 locations, listed below.

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    Business ProfileforAlewife Automotive

    Auto Repair

    Additional business information

    Believed to be out of business:
    According to information in BBB files, it appears that this business is no longer in business.
    See all additional business information

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Alewife Automotive specializes in auto repair. The business services include foreign & domestic auto repair and service, including engines, transmission, and suspension, and more.

    Business Details

    Location of This Business
    395 Alewife Brook Pkwy, Somerville, MA 02144-1105
    BBB File Opened:
    12/31/1997
    Business Started:
    12/31/1997
    Business Incorporated:
    5/30/2001
    Type of Entity:
    Corporation
    Number of Employees:
    6
    Alternate Business Name
    • G E & M Auto Service, Inc.
    Hours of Operation

    Primary

    M:
    6:00 AM - 9:00 PM
    T:
    6:00 AM - 9:00 PM
    W:
    6:00 AM - 9:00 PM
    Th:
    6:00 AM - 9:00 PM
    F:
    6:00 AM - 9:00 PM
    Sa:
    7:00 AM - 9:00 PM
    Su:
    7:00 AM - 7:00 PM
    Business Management
    • Mr. Elias Mikhael, President
    • Mr. Michael Mikhael, Director
    • Ms. May Mikhael, Secretary
    Contact Information

    Principal

    • Mr. Elias Mikhael, President
    • Mr. Michael Mikhael, Director
    • Ms. May Mikhael, Secretary

    Customer Contact

    • Mr. Elias Mikhael, President
    Additional Contact Information

    Fax Numbers

    • (617) 776-7018
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/28/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    In August 2023 I brought my car in for transmission issues. They said I needed a new transmission and that it would be 5,000$ they had my car for two weeks. Over these two weeks they racked up 400$ worth of parking tickets on my car in which they did not notify me about. I was later mailed a bill to my home by ************** for these parking tickets when the car was in the mechanics possession. I then contacted the mechanic and they agreed to pay for the tickets which was a resolution. However not even 3 weeks later my car was not working or able to run anymore due to the transmission again. . I then had to pay 120$ to tow it back to their mechanic, as well as over 900$ in rental car fees to get to work and my classes at *****************. Now my car again has been there for over two weeks (now a total of over a month) for them to fix the transmission that they had already fixed , which they are fixing under warranty. However, I have to constantly call for updates on when it will be fixed and that said update changes every week from this business. I am now unable to continue to pay for rental car charges and am left without a car and unable to attend my classes, get to work and I am left unknowing when I will get my car back. Not to mention the hundreds of dollars that has come out of mine and my familys pockets for the mistakes and lack of efficient service I have received. I am looking to make this situation brought to someones attention and future customers and to at-least gain some type of compensation for the out of pocket money like towing, missed college classes which I pay for (and affect my grade) and rental cars I have had to pay due to their lack of service. I am also hoping to get my car back as this issue should have already been fixed by now and this situation has been very costly and more than un convienent.
    Read More

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

    BBB Reports On

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