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BBB Business Review

This Business is not BBB accredited

Zipcar, Inc.

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Phone: (617) 995-4231 Fax: (617) 995-4300 View Additional Phone Numbers 25 1st St, Cambridge, MA 02141

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Description

Zipcars Inc. is a membership based company that allows members to share cars by the hour or day-on their terms. The cars are outfitted with wireless technology, creating a reservation system and strategically placing the cars around key cities and neighborhoods.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Zipcar, Inc. include:

  • Failure to respond to 8 complaints filed against business

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Customer Complaints Summary Read complaint details

88 complaints closed with BBB in last 3 years | 44 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 27
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 52
Total Closed Complaints 88

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Zipcar, Inc.
See Trends in Complaints on Zipcar, Inc.

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Zipcar, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 6

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Zipcar, Inc.

Additional Information

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BBB file opened: May 10, 2005 Business started: 02/01/1999 in MA Business incorporated: 06/19/2000 in MA
Type of Entity

Corporation

Business Management
Mr. Mark Norman, President & COO Ms. Lindsey Moss, Escalations Manager Mr. Russell Onofrio, VP of Member Services
Contact Information
Customer Contact: Ms. Lindsey Moss, Escalations Manager
Principal: Mr. Mark Norman, President & COO
Number of Employees

49

Business Category

AUTOMOBILE RENTING AUTOMOBILE LEASING CLUBS-AUTOMOBILE

Industry Tips
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The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

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BBB Complaint Process

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